Error message

[Fe_1232]

Receiving error message when trying to log in on the app. Usually have no problems, have had camera since December. Already changed password and uninstalled and reinstalled. Help please 

[StephenB]

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@Fe_1232 wrote:

Receiving error message when trying to log in on the app. 

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What error are you seeing?

If the two-factor authentication is failing, did you try using email?  (easiest to check for the email on a nearby PC).

[Fe_1232]

Yupp tried all of that. Try to use email then when I go to email to get code and back to Arlo app it resets again. So can’t use the code 

[StephenB]

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@Fe_1232 wrote:

Try to use email then when I go to email to get code and back to Arlo app it resets again. 

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Which is why I suggested doing this near a PC, and use the PC to read the email.

Once you are logged in, you should be able to set the phone as a trusted device.

[BrookeN]

@Fe_1232 were you able to log into the account?