Chargeable Pro 2 batteries drain even when cameras are off after about three weeks

[Brince]

Charged two cameras then turned off in settings. After about three weeks, both cameras say they are drained down. Are the batteries bad?  I have had the cameras about four months. Disappointing. Support does not address the issue. 

[jguerdat]

That's a sign of a signal issue, strength and/or quality. If the cameras have a hard time staying connected, they will drain the batteries faster trying to maintain that connection. Best bet is to remove the batteries when not needed for a long time.

[Brince]

I have six cameras and signal strength is not an issue. These two that are affected were recently re-charged, but even when off, they discharged in about 30 days. The others are not similarly effected. When I first installed the system they seemed to work fine. Each lasted about 50 days, and were recharged for the first time each. I turned them OFF in settings. Even when OFF they discharged, when the others have not. Perhaps there is something wrong with these two batteries?  How does one complain to ARLO?

[michaelkenward]

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@Brince wrote:

These two that are affected were recently re-charged, but even when off, they discharged in about 30 days.

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That could still be a wifi issue, as @jguerdat suggests. Maybe something has changed in your local wifi environment.

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@Brince wrote:

Perhaps there is something wrong with these two batteries? 

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To confirm that it is the batteries in these cameras, try swapping them between cameras.