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I just purchased arlo pro 2. When trying to get into mode using iOS, I do not have options, it just says “getting information”.... My friend has a arlo pro and is able to go to modes, and has pencil for editing...I don’t have that option at all.
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Same issue - even logging into the website - the "disarmed" setting is grey'd out - it keeps you in "armed" which does not have a setting to turn off emails. I'm getting hundreds of emails.
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Same here. did you ever find a solution ?
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Yup I have the same problem after buying four units. This is very annoying does anyone know a fix for this?
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On my phone - the whole tab that include the ARM or DISARM is not there.
And from a web it is impossible to disarm.
Seems that this has been a problem since the system was new.
The Arlo Pro team is not able to fix this?
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I installed Arlo Pro yesterday after getting replacement of the same product which stopped working. After installing it, the Mode tab is no longer in the app. How do I get the Mode tab on my Android phone? I did forced stop the app and log back in but still the Mode tab is still missing. I have read the posting on the Arlo Community but I could not find the real solution. Please help.
Thanks.
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This Arlo affair seems to be a total mess. The base station is stuck in 'getting information' for two days now (which is the total number of days I have the system installed) which means I cannot change the notification emails which are driving me crazy. And yes, I tried to change it online on the website, and it looks as I did but in two seconds the selection goes back to where it was and the flow of emails is drowning me. I'm desperately trying to use the chat option and I cannot. It looks fine but when i click 'continue' nothing comes up. Is life with Arlo this complicated?
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Same here, I have rebooted the base unit but still stuck.
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Check to make sure your system is up to date with the latest available firmware (see here: Firmware Release Notes) The development team is currently investigating these reports. I will provide an update as soon as I know more.
JamesC
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There are 92 comments of people having the same issue.
It says Problem solved. But the solution offered is to contact the support team.
It is impossible to get connected to Chat and somehow I can also not send a mail.
What do I need to do to solve this problem?
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So I just spoke to tech support - the lastest Iphone update is NOT compatible with their app. They are working on it, could be a week.....SMH
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I just purchase Arlo Pro 2 system with 2 cameras. One camera has really crisp qualit video and the second one is fuzzy comapred to the other one. I set them up side by side and one is clearly better. Any way to tell if one is 720 vs 1080p?
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What has really put me off the camera’s are how difficult it is to get any customer support.
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Purchased today. When I select mode it just says getting information. I see some folks saying to remove everything and start over. My cameras are up high and not easily accessible to resync, so I'm hoping there is another solution. With all the people having this problem, I would expect someone from netgear to weigh in on this with a proper solution.
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I have just started up an Arlo system. The cameras and base station all came up as expected. When I go to the Mode tab in the app, it just shows the base station. It says Getting Information and will not do anything else, except when I reset the base station. Then it says Offline. It's been about 24 hours since I first started it up. It seems like that should be a long enough time to Get Information. Is there anything else I need to do to complete the setup?
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