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Can't unscrew the part that attaches to the wall so can't charge Arlo Pro

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Jlavoie893
Tutor
Tutor

I cannot charge my arlo because I cannot unscrew the part that attaches to the wall. It is stuck and I have tried everything. This is brand new and wondering how we charge if it does not unscrew.

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Accepted Solutions
jguerdat
Guru Guru
Guru

Tighten the lock that keeps the whole camera and attaching screw from rotating - the one you tightened once you found the right position, With that firmly locked in place, you can unscrew the camera.

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4 REPLIES 4
Streak2
Master Master
Master

If you are using the one screw dome mounts then your camera is attached by magnet to the mount. Just give the camera a tug and it will come off.

Jlavoie893
Tutor
Tutor

No, it’s not the dome mount. There is a large screw coming out the back of my Arlo with the piece that attaches to the mount that you screw in but I can’t get the screw out of the arlo. I attached a photo.

jguerdat
Guru Guru
Guru

Tighten the lock that keeps the whole camera and attaching screw from rotating - the one you tightened once you found the right position, With that firmly locked in place, you can unscrew the camera.

Jlavoie893
Tutor
Tutor
Discussion stats
  • 4 Replies
  • 3405 Views
  • 6 Likes
  • 3 In Conversation