Can’t rename camera

[deltagolden]

Arlo Pro 2; Firmware: 1.16.3.2_3563_6cd3d19; Apple IOS 14.0.1

Moved a camera to a new location and tried to rename it. In the app, as soon as I change the name and hit save, it immediately reverts back to the original name.

Using the website, I change the name and save it, all looks good until I log out and then log in again, name has reverted to original. 

What I've tried:

Removing camera battery, reinstalling batter, and re-syncing - no good.

Removed the camera, removed battery, re-installed the battery, added new device (camera), changed name from default (Camera) to new name. Same as above - no good.

Completely rebooted the base. Added base serial number back to my account (it gets removed when you reboot). Tried renaming both ways listed above, same thing. 

Does anyone have any ideas?

[deltagolden]

Nope. Still have the same problem.

[sideburnie]

Wow. Dear Netgear..

[troyski]

Clear your grant access list then restart your base. Try renaming your device right after. Mine just fixed it now.

[ShayneS]

Thank you for the updated information. I am looking in to this & I will provide another update as soon as possible. 

[ShayneS]

Hi @deltagolden @sideburnie @troyski

May I ask if you can try clearing your Arlo apps cache then try renaming your affected camera again? This is a temporary method that might work as a temporary fix until the issue is permanentely resolved.

Thank you!

**Also, please let me know when you tried to rename your camera again with a (rough time/date)**

[deltagolden]

How do I clear the Arlo Apps cache?

[ShayneS]

@deltagolden

Within your phones Settings/Apps section

[deltagolden]

Still no luck.

[Tipton]

Arlo cameras are crap. When is this going to be fixed? I’m beginning to think that they don’t want to support the legacy cameras. Probably want to force us to upgrade. I for sure will not buy another Arlo anything.

[ShayneS]

Hi @Tipton

Is there an issue I can be of assistance with? Can you please provide more detail regarding the issue you are experiencing.

[sideburnie]

Holy crap Shayne. How did they hire you as a mod? Read the thread. We all have the same issue.

[dcfox1]

---

@sideburnie wrote:

Holy crap Shayne. How did they hire you as a mod? Read the thread. We all have the same issue.

---

He was replying to @Tipton  who did not state any details or problem. 

[FLDawg]

This thread was entertaining and I assume Shayne is a robot but I just confirmed what redd33 said to fix the problem but it is actually much simpler than Red33 said.  The problem does seem to be the granted access to someone else.  I went onto the app and to the settings and selected the grant access (i only have one person listed so if you have more than one you will have to do this for all I assume).  I selected the person and the then hit edit and unchecked the camera I was trying to rename and hit save.  Once I did this which basically disabled them from having access to that camera I was able to rename.  Once I renamed the camera and saved it I then went back and gave them access to that camera again.  Mine is all fixed now.  Good Luck everyone

[deltagolden]

Well I'll be damned!! It worked. You are the MAN, FLDawg. Thanks so much.

[FLDawg]

Red33 gets credit too.  Still seems to be a bug that Netgear should fix.

[Red33]

Thanks FLDawg glad it worked for some. 

[Tipton]

It worked! You and redd33 rock. THANK YOU!

Arlo cameras still suck! I will be getting the Lorex 4K UHD Fusion NVR Security System this summer when my contract is up.

[deltagolden]

Thanks, Red33! This issue has been driving me crazy!

[olchame]

You are a GENIUS!

I have been back and forth with support for 3 months and they couldn't figure this out. Thanks!