Arlo|Smart Home Security|Wireless HD Security Cameras

Can’t Find basestation Pro 2 VMB4000

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ijones
Aspirant
Aspirant

Hi,

 

Hi i can't find my Arlo Pro 2 basestation with the arlo app.

I have internet, first and second lamp is green. havent connected cameras yet.

i have repeated the steps many times. even reset the base two times. But i still can't find the base with the app.

 

Any sulotion please?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
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jguerdat
Guru Guru
Guru

Your phone is on your WiFi, right? Is this at home?

ijones
Aspirant
Aspirant

Yes, my phone and my mac is on wifi. i tried with both and myarlo can't find the base.

jguerdat
Guru Guru
Guru

When you say you reset, did you hold the reset button down until the LEDs flashed amber? If not, do so and let the base reboot. Try again. ALso, reboot your router since those have caused issues in the past.

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