Can't Disarm Camera

[Homer712]

Made the mistake of hitting "Arm All Devices" on my Base Station, now I have three Arlo Pro 2 cameras that I can't disarm. I had endless online chats with the Arlo support folks, but they seem as lost as I am. Tried removing every device, including the base station, but once it's added back in, and I add any camera, the camera ends up being armed. I tried resetting the Base Station, the cameras, and nothing works. At this point I may end up chucking everything and purchasing a different system. Not something that I'm looking forward to. Prior to the "Arm All Devices" incident, the system had been working perfectly for years.

[StephenB]

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@Homer712 wrote:

Made the mistake of hitting "Arm All Devices" on my Base Station, now I have three Arlo Pro 2 cameras that I can't disarm. I had endless online chats with the Arlo support folks, but they seem as lost as I am. Tried removing every device, including the base station, but once it's added back in, and I add any camera, the camera ends up being armed. 

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Do you see "Library" as a menu option in the app?  Or do you see "Feed" instead?

If you see "Library": Are you using a custom mode that only arms some cameras?

If you see "Feed":  What mode are you using?

[Homer712]

Thanks for the reply. At the bottom of my Arlo app there is a "Library" item, but clicking on that just brings up whatever has been recorded. I have not created any custom modes. Is that what I need to do? I'll need some help as this would be uncharted territory for me.

[StephenB]

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@Homer712 wrote:

At the bottom of my Arlo app there is a "Library" item, but clicking on that just brings up whatever has been recorded. 

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That's normal.  The app has two very different user interfaces, and I wanted to know which one you are seeing.

Back to the original problem:

1. Are you able to choose the disarm mode from the modes screen?
2. Do you only have the three cameras, or do you have more that are working correctly?

[Homer712]

Thanks for trying to help, but, after many, many issues with the Arlo products over the few years I had them, I've decided to pull the plug. Last night I cancelled my subscription. Again, thanks, but I'm done.