I've had 8 Arlo cameras and 2 base stations in the same locations for at least 5 years.
Today noticed that the 4 cameras that attach to one of the bases have not been recording.
Tried to manually get "live stream" going. Fail.
I removed and re-added the cameras (got "success" notification")
I rebooted the base station for good measure.
I'm still getting the "Request Timed Out" error in both Chrome, Edge and iPhone app
The icon that turns yellow when the camera is sensing motion and uploading a video is stuck on yellow.
I've tried pulling the battery and repeating the remove / add cycle. Still getting that error.
What do I try next?
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I am having the same problem with the 3x Arlo Pro2 cameras on a VMB4000r3 base station. Cannot start the cameras manually, they are mostly not recording on motion detection, and if they do, the video is broken. Is it the recent version 126.96.36.199_4280_a58d08a firmware update being the cause? These cameras have mostly worked well over the last few years (other than a few bad firmware updates that got fixed). Currently, the cameras are completely useless. (They have not been moved or changed, the WiFi signal is good etc.)
@StephenB - I did something very similar last night and it worked out. Thx.
For future readers... try following this procedure exactly:
1. Turn off base station with on/off button.
2. Unplug base station. I left it unplugged ~ 10 seconds
3. Plug it back in (note to the less technically savvy: unplug at base station is ok, doesn't have to be at wall outlet)
4. Turn on base station with on/off button
In my multiple trials before I got it right, I re-cycled the base station by only unplug/replug and separately by on/off switch. Neither worked. Had to do it in the order 1 - 4 above.
Ok, I've been experiencing the same problem for a while now. Today I said I've got to figure out what went wrong. What did arlo do now to screw with it's customers? I'll give this a try and see what happens.
Well, I'd like to try this, but my 4540r2 doesn't have an on/off button.
What I did do was,
- Unplug the power from the back of the unit
- Unplugged the USB storage thumb drive
- Counted to 20
- Plugged back in the USB drive
- Plugged back in the power
Everything seems to OK for now, only time will tell.
2 added notes to my experience working thru this...
1) I removed the USB stick. Wasn't using it anyway.
2) I added back cameras using the mobile app process. That way I didn't have to dismount the cameras to re-sync