Cameras stopped recording

[maudieinto]

My cameras stopped recording video to the cloud on April 14.  I'm assuming it's because I don't have a subscription plan.  But, all I want is the 7-day free cloud recording that came with the camera.  Arlo says that should be still active.  There doesn't seem to be a way to activate it.  But all the entries in the Subscription menu indicate that none of my cameras are participating and that I have No Plan.  Is there a way to turn on my free 7 day cloud recording?

Prior to April 14, the cameras recorded to the cloud without fail.  I changed nothing in my setup between April 13 and April 14th.

I rebooted the base station, logged in and out and in to my app.

[StephenB]

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@maudieinto wrote:

all I want is the 7-day free cloud recording that came with the camera.

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What camera model do you have?

[maudieinto]

Pro 2 and Pro 3

[StephenB]

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@maudieinto wrote:

Pro 2 and Pro 3

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Ok.  The Pro 2 has the free 7-day cloud recording - but the Pro 3 does not.

[maudieinto]

All cameras started recording again to the cloud on April 17th morning. I didn’t touch any settings since rebooting the base station April 14. Nothing changed or was changed on my Wi-Fi network.