Cameras freezing

[Jpay]

I still use a base station with my Pro 2 & 3 cameras.  Lately they have been timing out or freezing up so I called in and received a call back from tech support who told me that my cameras and base need to be updated but for him to do that I will have to pay him $279.  This is appalling.   What am I paying monthly for if I have to pay for updates just to keep using the cameras that already cost a lot of money.  Has anyone encountered this?

[StephenB]

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@Jpay wrote:

I called in and received a call back from tech support who told me that my cameras and base need to be updated but for him to do that I will have to pay him $279.  This is appalling.  

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You reached a scam support site- likely you googled for a phone number.

• https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

You need to use the support area in the app to reach Arlo support.

• https://kb.arlo.com/000062461/What-is-the-Support-Center-in-the-Arlo-App

If you have a subscription, you will see a phone option there.

[DannyBearAgain]

It is likely you connected a scammer, arlo customer support is contactable via the support option in the arlo app.

https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams