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When I first installed my cameras they worked great except that I have so much traffic on my street that they would record activity all day long so I had to replace the batteries almost monthly. Then I upgraded my cameras with solar charging panels and it's been all downhill from there. They began to record less and less and have become really flakey. Except one wasn't getting enough sun to charge regularly so I've since hard wired power to this camera but now it won't record at all. I've reset the base station, resynched all cameras individually, updated firmware for all cameras and base station but nothing seems to be helping. I don't know what else to do, any ideas?
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Hi @LRoldan72,
Try to remove the battery in your camera and re-insert it back in and see if that helps. And make sure that your camera is shown as armed on the mode section.
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Hi @LRoldan72,
Try to remove the battery in your camera and re-insert it back in and see if that helps. And make sure that your camera is shown as armed on the mode section.
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Alternatively if you use basic activity zones on any of the cameras they can corrupt the modes, rules and schedule entries within the base station.
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E.g. Does the internet led go out or goes yellow. Do you loose connection using the App or browser.
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Get onto support and replace the base station.
This will not prevent damage to the new base, but placing it on a ups and never power cycling the base would be a good start.
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Having said this I still retain the legacy issues in the base.
I did this as I was concerned that someone or some third party App was hacking the system via the account access as was previously flagged as a concern by Arlo.
If you wish to go this way with a new login and your issue is related to damage to the base then it will not fix it. A base replacement will.
If it is just a reload you want to do I can suggest the following. Read the FAQ’s first.
Deactivate the cameras from your profile page.
Remove the cameras from your devices page.
Remove the base station from the devices page.
Perform a factory reset of the base station to remove the serial from your account.
Delete cashe and App from mobile devices.
Reinstall on new or existing account.
Hope this helps.
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