camera out of focus

[teedup]

Ver. VMB4000r3

Firmware 1.15.0.1_3162_d878851

MAC Catalina 10.15.2

Just received my Pro 2 system replacing my original Arlo system which isn't supported anymore. The first camera I put up won't focus. The whole video is blurry. I have tried ALL suggestions found in the support pages and nothing worked. 

I was really hesitant to buy another Arlo system because of the problems I started having with my original system and the lack of support for it, but because of its age I decided to bite the bullet again and get a newer system. Right out the box I'm having problems. I am really tempted to send it back.

[michaelkenward · Accepted solution]

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@teedup wrote:

Right out the box I'm having problems. I am really tempted to send it back.

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Could be a defective cameras. Return to seller.

[teedup]

So that's exactly what happened. They sent me a replacement and things are working fine now.