Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Camera and Batteries problem

Reply
Discussion stats
  • 1 Reply
  • ‎2019-10-06 06:58 AM
  • 313 Views
  • 0 Likes
  • 2 In Conversation
Dwil
Follower
Follower
‎2019-10-06 06:58 AM

My camera and batteries went bad within approximately 6 months. The camera is mounted under a carport. Is this normal?

Labels:
0 Likes
Reply
Message 1 of 2
313
1 REPLY 1
StephenB
Guru Guru
Guru
‎2019-10-07 04:38 AM
@Dwil wrote:
My camera and batteries went bad within approximately 6 months. The camera is mounted under a carport. Is this normal?

What do you mean by "went bad"?  If the camera isn't working with fresh batteries, is there any sign of physical damage?  Did you try resyncing it with the base?  

 

One option is to use customer support - your camera should still be under warranty.  https://www.arlo.com/en-us/support/contact.aspx

0 Likes
Reply
Message 2 of 2
288
Discussion stats
  • 1 Reply
  • ‎2019-10-06 06:58 AM
  • 314 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.