Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Tutor

CVR footage/timeline doesn't work. Modes disappear sometimes...

CVR is horrible. Trying to review footage never works. Timelines are all out of whack!! And it usually takes an insane amount of attempts to view recording. Also sometimes it just stops recording so if your not checking to see if your cameras are capturing video regularly you could be screwed one day if you need critical footage. Also the system ocassionally just loses its configurations. Modes disappear...settings randomly changes and you’d be force to set it all up again. This is an excruciating process if you have many cameras! I would not recommend this product at all as a security system. I’ve had it now for a couple years and have had nothing but problems. Switching internet providers or equipment doesn’t resolve issue. The product is just horrible and not worth cost. I would highly encourage everyone to use another security system like ring and don’t buy into this product thinking it will improve. It’s have only gotten worst over the years.

Message 1 of 11

Accepted Solutions
Tutor

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

I’ve had a change of heart. It appears that the most recent updates have fixed most of my issues. Nice work!  I’m sticking with Arlo!

Message 4 of 11

All Replies
Prodigy

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

Have you posted here before? Just that you mentioned that you have had the system for a couple of years.

I don’t use CVR so unable to comment but is your experience based on using the web browser to navigate or on the App?
If it’s the iOS App, a new update version came out recently that may help.
Regarding the system settings being corrupted, are you using any basic activity zones on any of your cameras? I get this corruption also if they are activated. If so suggest you delete them from the camera settings.

There are plenty of helpful people here on the forum to ask.

Message 2 of 11
Tutor

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

Sorry for late reply.  This was my first post but I have been using community to find solutions to problems in the past.  The product is just severely severely flawed. I've tried to stick with the system hoping that it would improve over the years and even with the most recent update it still hasnt fixed any of my issues.  As matter of fact I;ve now discovered that motion detection doesnt work while CVR is enable.  Did some research and this is a problem that have been existing for years with no solution and you're never told.  So who knows what activity has occured at my locations that I havent been alerted too.  I;ve decided to migrate away from this product.  Its horrible! 

Message 3 of 11
Tutor

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

I’ve had a change of heart. It appears that the most recent updates have fixed most of my issues. Nice work!  I’m sticking with Arlo!

Message 4 of 11
Arlo Moderator

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

Hi @Omnia

 

I am glad your issue is resolved. Let us know if you have any further questions. Have a great day!

Message 5 of 11
Tutor

Timeline

I have tried numerous times to view a particular time of night on the timeline.  Today I wanted to view movement on a camera at 5:44am according to the timeline.  I go to that time on the timeline and it constantly jumps to 5:26am.  If I click back on 5:44am, I am repeatedly shown 5:26am.  I am basically locked out of viewing certain times.

I have to list this problem under ideas because there is no other way to ask for help.  I will not call the technical support in BFE again.  Waste of time.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 6 of 11
Tutor

Re: CVR footage/timeline doesn't work. Modes disappear sometimes...

Timeline jumps around when you try to view a specific time.  I tried to view movement activity at 5:44am this morning and the timeline won't let me see it.  It constantly jumps to 5:26am.

Very unhappy with CVR that has gaps in time also.  Todays problem did not involve a gap.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 7 of 11
Tutor

Re: CVR footage/timeline doesn't work.

When I try to view the time line it will show live video but if I try to view anything earlier it does NOT show anything. No video but the time line itself and the time display is moving as if it is playing video. But NO video. I've tried the app on my ipad mini and also in my chrome browser. Iphone max also. All the same. No earlier timeline showing any video. Reset and resynced both camera and base station. Unplugged usb drives that I had in. still nothing. Can someone please assist? Thank you.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 8 of 11
Guru

Re: CVR footage/timeline doesn't work.

Try unsubscribing and then re-subscribe.

Message 9 of 11
Tutor

Re: CVR footage/timeline doesn't work.

And hop on one foot and spin around three times.  Maybe that will fix the problem as good as the advice the technical people give.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 10 of 11
Tutor

CVR seems to work on two of three cameras. After a "procedure" 3rd timeline can be pulled up.

The CVR, that we pay EXTRA for, continues to be a problem.  I have three Arlo Pro 2 cameras with CVR added to them.  Two of the cameras usually provide a timeline for what has been recorded from midnight to current time.  The other camera requires a time wasting "procedure" in order to view the same time period as the other cameras.  It is as follows:

1. Go to the timeline for the previous day and pull that up.

2. Now, change the calendar icon to reflect the current day and then wait.

3.  Usually after a waiting period of about 10 minutes the timeline will appear.

Now, if prior to going through the above procedure, you wanted to see any motion or audio activations during that same period, you can always go to the Library and they are there.  You just can't see a continuous CVR recording without following those three steps listed above.

I would love to have the new Ultra cameras but I will wait until these are fixed.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 11 of 11