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CVR Quit Recording. (among other issues)

In order to get an answer to my problem, I am creating this post at the suggestion of Customer Service.  I have a 6-camera package of the Arlo Pro 2.  I purchased a CVR plan on one of the cameras so I could get recorded evidence of a known trespasser.  Upon finding footprints he left in the snow this morning, I was excited to finally get some recorded evidence.  Unfortunately, when I went to the timeline of my camera, I discovered the camera had quit recording on Feb 5.  It is now Feb 11.  There is no issue with the camera, because I can manually take snapshots and recordings.  After customer service had me go through a few steps, our last option was to cancel the CVR subscription, then pick up the service again.  Voila!  It works--for now.  The rep couldn't explain why this happened, but he did let me know I wasn't the first to make this complaint.  I am very upset that I spent $1000 on these cameras, can't get a refund because I've had them for 8 months, and most importantly, I can't rely on them.  As a side note, the CVR problem isn't the only issue I've had.  Recently, one of the cameras wouldn't STOP recording.  Once it detected motion and started recording, it would record for the maximum 5 minutes, long after the motion had stopped.  After several phone calls, spending a couple hours (I mean hours) total on the phone, repeating the same troubleshooting steps over and over, I was instructed to return the base station for replacement (which cost me $16 shipping just so I wouldn't be completely down for a couple weeks).  That didn't solve the issue, so I had to return the camera for replacement (which cost me ANOTHER $16)...So, back to my CVR concern--would the engineers PLEASE tell me why this is happening, AND, get it fixed???  The cops won't do anything unless I have photos or video.  I thought I FINALLY got the !@#$%^& on camera after 3 weeks of waiting, just to find out the system let me down--again!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 1 of 3
Guru

Re: CVR Quit Recording. (among other issues)

@Louis_ArloPM , @JamesC?

 

This has been happening for a long time.

Message 2 of 3
Arlo Expert

Re: CVR Quit Recording. (among other issues)

Hey, please PM your account e-mail and i'll forward it to our engineers

Message 3 of 3