Bought Arlo Pro 2 camera system 2 months ago. Battery drains less than 2 weeks.

[cotw]

just bought Arlo pro 2 camera system 3 months and 2 months ago and set them up approximately over two months, and I changed various spot to set the cameras, and cameras battery drains less than two weeks. where I put my camera is not a special spot just regular spot, and where I live is a regular single house property. Two cameras are set up toward my front yard (showing garage path way, side walk and my front yard) and one camera is set up toward my backyard (showing patio, and backyard). A lot of time it record nothing. often times, its clip shows maybe mild wind blowing or nothing. I do not know why my cameras recorded clips many times. I adjusted camera's detection sensibility to 50 % hoping to extend my battery's life, and it seems like adjustment doesn't really work as I hoped, and it is not functional.

while I was trying to fix this problem, I contacted Arlo customer service team many times, and their help is very slow, and many time not helpful. whenever I update my case through website, errors always occurs so I have to redo it most time. 

they never answer my question clearly, and since they do not have email contact info, calling them and chatting with them online is very painful because I have to wait tens of minutes to talk to them. 

I also received message from Arlo agent that I have to pay flat shipping fee of 16.9 for each of my camera If i want to replace them, and it can cost me 50 bucks to receive and send replacement camera, and I do not even know if they are going to work properly since its quality is just so so, and customer service is the worst. 

I am really frustrated and disappointed that battery life is so short last less than two weeks, and motion detection sensibility does not function well so adjustment means nothing. 

[michaelkenward]

It may have avoided your bit of the world, but the rest of the planet is suffering from a minor pandemic that has wrecked support systems. (Tried to talk to your bank/airline/phone company lately?) Most support sites have big banners at the top, warning that coronavirus has disrupted their operations.

This place is probably currently quicker than the official support system. After all, many of us are locked down with nothing to do but idle away our time sharing our knowledge and experience.

If you want help, I'd start a new discussion. (The subject of this one isn't likely to pull in the punters.) First search around here for questions about the same issue. Most problems have come up at some time or another.