Both Arlo Pro 2 Cameras will not charge.

[Ricochet55]

Both Arlo Pro 2 Cameras will not charge. App says they are off line. Both worked 2 weeks ago

[StephenB]

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@Ricochet55 wrote:

Both Arlo Pro 2 Cameras will not charge. App says they are off line. Both worked 2 weeks ago

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Have you tried these steps: https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do ?

[Ricochet55]

Yes, tried all the steps listed in forums. 

[StephenB]

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@Ricochet55 wrote:

Yes, tried all the steps listed in forums. 

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There are some other steps here you might not have tried: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

If this second procedure doesn't work, you probably should contact support: https://www.arlo.com/en-us/support/contact.aspx

[fernandots]

Did you solve the issue? Ii still can't make the batteries charge... it is asking me to replace them, but they were workeing perfectly until I updated the APP in my phone.

[ShayneS]

HI @fernandots

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Ricochet55]

Cameras still both dead. Need to contact Arlo support live. Don't know if batteries or cameras not functioning.