My Camera Stopped Working - Diagnostics Says Battery Needs Replacing

[Skraptee]

I have 4 cameras installed for less than a week.  Yesterday one stopped working.  I brought it in to resync it and according to the diagnositics info the battery needs replacing - it flashed amber when back of camera is opened and then closed.  I called a support number and described the issue and was then asked to log on to my computer and allow the 'technician' access to my computer.  In this day of scams I was a bit leary to let somone from a call center have access to the computer.  He said the problem could be the internet.  Is this normal procedure?  I was expecting to be provided with a new battery.

[Streak2]

Have you tried recharging the battery?

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Also, as long as you contact support using the links on this page you will be OK.