Re: Base station keeps going offline, no reset button on mobile app
We have two Arlo systems. One of them, the oldest one, frequently goes offline when we are traveling.
I saw in an arlo community strong to try restarting it via the mobile app. However, the older router doesn’t have a reset button, although the newer one does
Is there a solution here beyond buying a replacement router?
If the base is truly offline, you can't communicate with it. If online, there's a Restart button at the bottom of the base settings page. Doesn't matter which base you have - they all have this.
Trying to chase down a disconnected base while out of town is impossible. I would suggest the following:
1) Use a UPS for your modem, router and base to always keep the network and Arlo working even during a power outage. This helps prevent issues when the base is ready before the router after an outage.
2) Use a WiFi power switch such as a WeMo that the base plugs into so you can remotely power cycle the base.
There's also been a number of complaints of recent firmware updates causing various bases to go offline. We don't know the reason but yours may be one of the affected. Not much you can do other than to wait for a new firmware release and to use the suggestions above.
I set up my internet modem and Arlo router on a Remote IP Switch 2 plug unit that I bought from 5g store. I have the ability to remotely reset one or both units at the same time. Currently on the road traveling and have successfully tested all the functions of the unit.