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Badge Notifications Not Resetting AGAIN

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krypttic
Luminary
Luminary

As was the case months ago, described in this thread: https://community.arlo.com/t5/Arlo/Arlo-app-iOS-badge-notification-shows-incorrect/m-p/1697551

 

... the badge notifications on my iPhone are not resetting again.  Every time I clear them, a new notification sets the counter to a few hundred.  Last time, a cloud fix was needed to address this.  Hopefully Arlo will do the same again.

58 REPLIES 58
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Slschade

 

Is this occurring on an Android or Apple device?

Slschade
Aspirant
Aspirant

This is happening on my apple devices.  IPhone and iPad.

 

I can turn off all settings in the apple settings; however, that is a work around and does not show me how many times the camera triggered.

ShayneS
Arlo Moderator
Arlo Moderator

@Slschade

 

Which version of the Arlo app or using and Which version of iOS is on your devices?

Slschade
Aspirant
Aspirant

I have an Arlo Pro 3 and my IOS software version is the latest, version 13.6.1.

ShayneS
Arlo Moderator
Arlo Moderator

@Slschade

 

Which version of the Arlp app is on your phone?

Slschade
Aspirant
Aspirant

The version of Arlo on my iPad is 2.19.2

ShayneS
Arlo Moderator
Arlo Moderator

Does this issue still occur with the badge counter not resetting with the Arlo app version 2.20?

Slschade
Aspirant
Aspirant

I turned the badge numbers back on through IOS settings and the counter seems to be working now.  I will let you know if It changes.

 

Thank you for keeping me updated.

ShayneS
Arlo Moderator
Arlo Moderator

Hello,

 

This issue with the badge counter not resetting should now be resolved. Please download the latest version of the Arlo Mobile App v2.20

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  • 58 Replies
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  • 10 In Conversation