Arlo setup with four 4K cameras and a base unit - no subscription - can't access library on base

[MDVolle]

I have four Pro 2 cameras and a VMB5000 base - no subscription - 

Initially I could access the local library from my phone, computer and iPad - even after my 1-year trial ended.

Then I lost access on the computer but iPad and Phone both still worked

Recently, only the iPhone could access the library - 

With the recent purchase of a new phone, now I can't see any videos in the library - I still receive notifications of activity detected but the app always shows no videos available - for any date.

I tried reformatting the storage card, restarting the base and all firmware is up to date.

Arlo App on the new phone is the latest version.

how can I get the system running correctly again?

[StephenB]

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@MDVolle wrote:

Then I lost access on the computer but iPad and Phone both still worked

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FWIW, Arlo never provided direct access to local storage from your computer.  So that must have been cloud storage.

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@MDVolle wrote:

Arlo App on the new phone is the latest version.

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What phone model (and what version of Android or iOS is it running)?

Are you getting an error when you select the base station when accessing the library?  Or just seeing no recordings?

[MDVolle · Accepted solution]

It seems that there was something with my base station that wasn't "right" - even though it said it had the latest firmware and was working fine.

I disconnected the base from the device list in the app, cycled the power and then added it again - 

I then had to re-pair the cameras but after that, everything worked again - 

Its now running like it was and working fine.

Thanks