Granted access to wife but geofencing won't recognize her

[RaymondBurr]

Hi
Can you advise me what I need to do

I’ve granted access to my wife, which has been accepted but the geofencing will not recognise her when she is at home

[snip3rboy]

Hi @RaymondBurr ,

I'm hoping you can help me get to root cause(s) of intermittent geofencing issues. I posted how the Arlo geofencing app works in this thread: https://community.arlo.com/t5/Arlo-Pro/Geofencing-not-working/m-p/1691858#M55946

1. How many of your phones are participating in geofencing. iOS or Android?
2. Are they checked in the 'Enabled Devices' screen?
3. Is the Location icon showing dark grey or light grey? See red-circled image below.
   
4. Is it showing In zone, Out of zone, or Unavailable?
5. Do you only use one email to log in to Arlo or do you have 'Friend' accounts you use as well?
6. Do you use custom mode for Home? What is it set to?
7. Do you use custom mode for Away? What is it set to?

If you can, can you send me the iOS app logs after Geofencing fails to change the Mode for you?

How to get the logs is in the link above as well.