Arlo pro 2 only works when connected to outlet
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Got 2 cameras from someone. Only one came with a battery. I plugged it to charge battery, but it shows fully charged icon but no percentage. Unplugged it and camera turned off? Updated to latest software. Thought it was a bad battery. So bought a new one, put it in and same thing. Tried the second camera and same thing with that camera. Cleaned terminals and nothing. What could it be?
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
It seems like the pro2 camera’s charging circuit has been locked out on the cameras for safety. This can occur if the battery has been allowed to discharge completely so the camera is prevented from trying to recharge the dead battery and cause damage.
https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Apolsauce wrote:
I plugged it to charge battery, but it shows fully charged icon but no percentage.
Are you using a charger that supports quickcharge?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks, but I bought a new battery and tried using it and still shows full charged icon but no percentage. Yes using arlo bricks and cord. I’ve tried it in both cameras and also used a battery from one of my original cameras
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Apolsauce wrote:
Thanks, but I bought a new battery and tried using it and still shows full charged icon but no percentage. Yes using arlo bricks and cord. I’ve tried it in both cameras and also used a battery from one of my original cameras
Is the camera running ok when on battery?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Camera does not run when power cord is not plugged into it. When I unplug, camera does not run on battery. Even used a new battery and a battery that works off one of my existing cameras.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Apolsauce wrote:
Camera does not run when power cord is not plugged into it. When I unplug, camera does not run on battery. Even used a new battery and a battery that works off one of my existing cameras.
Sounds like a failure in the camera. Have you looked at the connector inside (sometimes it can get damaged)?
-
Arlo Mobile App
593 -
Arlo Pro 2
11 -
Arlo Smart
174 -
Before You Buy
984 -
Features
429 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,130 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,229