Arlo pro 2 can't set up
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello everyone, so I recently purchased an Arlo pro 2, and i can't seem to set it up, when trying to make an account from the phone app, i keep getting an error saying "Name must be 32 characters long and should not contain any forward slash" does it mean the "first name" so i have to have a 32 characters long name otherwise i can't create an account? anyways, so i decided to see if i could create an account on my computer and it worked, then i logged in to the app with that account, and everything looked ok until i reach the "service agreement" and when i click "I AGREE" i get the same error!! so now i am stuck with no usability for this cameras nor this account, any ideas PLEASE?!
- Related Labels:
-
Installation
-
Online and Mobile Apps
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If you were able to set up an account on the PC...then do so.
Sounds maybe like an app error.
Also try an uninstall and reinstall the app.
Once the account is setup, you can access it on ios and android using the same name/password
Morse is faster than texting!
--------------------------------------
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
compcare,
Some users have experienced this issue due to special characters in their iOS devices name (example: JamesC's Iphone). Try renaming your iOS device to something without special characters (JamesCIphone) and see if you still get the same results.
JamesC
-
Arlo Mobile App
556 -
Arlo Pro 2
11 -
Arlo Smart
163 -
Before You Buy
967 -
Features
402 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,113 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,087