Arlo pro 2 camera shared does not have audio or mic available.

[Pumas]

I have shared our Arlo Pro 2 cameras with 2 iPhone users.  One has all of the cameras working great with the mic/audio working as well.  The other shared user has an iPhone also and the mic/audio is not available.  There is no mic icon and when you go into settings, audio is not listed at all.  We have uninstalled the app and reinstalled a few times, deleted a camera and reconnected.  Neither of these have worked.  Can someone help with this please?

[StephenB]

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@Pumas wrote:

I have shared our Arlo Pro 2 cameras with 2 iPhone users.  One has all of the cameras working great with the mic/audio working as well.  The other shared user has an iPhone also and the mic/audio is not available.  There is no mic icon and when you go into settings, audio is not listed at all.  

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Is Allow Access Rights enabled for the cameras on the account that is having the problem?