Arlo pro 2 battery glitch

[Jamesc03]

What's being done about the software issue with the battery. 

When swapping battery the camera will not connect unless it is plugged into a charger. 

3 cameras have done this. All 3 had to be plugged in to sync with the hub. Once connected they can be unplugged and display correct battery level. 

I discovered it today after buying a new battery and the camera keeps blinking blue and the app kept saying charge battery.

So basically I bought a new battery for nothing.

It happened 1st 3 days ago I thought maybe the charger went used a spare my emergency. That didn't work so desperate I plug it in to actually charge it via the cable and USB. Wrote it off as a fluke.

Noon time today I had a similar thing using the battery removed from the other camera that I charged days ago. 

App kept saying charge battery. I did the wire routine again with this one, connected...

Tonight another camera needed a battery the new battery was just put in the charger dinner time the charger indicated it was full. I swapped batteries and again no connection and the app says charge battery. I connect it for maybe half a minute and she's up and going. 

[jguerdat]

Carefully inspect the camera contacts. If you have another similar camera, use that as an example. It may be a slightly bent or corroded contact causing this.

[Jamesc03]

Seriously 3 different cameras than 5 batteries in total and you say it's a physical issue. How do you explain the plug it in to trigger the connection. 

I never had issues before the last 2 yrs of nonsense how do I roll back to a point when it worked as promised when it came out of the box. 

[ShayneS]

@Jamesc03 I have escalated your case & someone from support will be reaching out to you as soon as possible.