Arlo pro 2 base station not connect with my mobile

[Aravind0234]

I am in India
My base station not discoverable
So I can’t able to connect with mobile
But my base station connected with internet
First 2 green light showing
What can I do
Can I use Arlo pro 2 in india

[jguerdat]

 There's no reason that you shouldn't be able to connect as long as ther'e Internet access to the servers. SInce both power and Internet LEDs are green, that means it's ready to be set up. Are you trying to set up the system using your cell phone? If so, make sure you're using WiFi on the same network that the base is plugged into. Once the system is set up, you don't need to be on that network.

[Aravind0234]

i tried my with my system also

same wifi network 

[Aravind0234]

my laptop connected in ip 192.168.0.168 (wireless)

my base station connected  in ip 192.168.0.163 (wired)

both are connected same network then why base sation not connect with my laptop

[jguerdat]

Are you just trying to claim the base according to directions (use the Add Device button on the Devices tab, select the bases as what to connect and choose your base) or are you trying to connect to the base's WiFi? You can't connect to the base's WiFi - that's only for the cameras.

Tell us exactly what you're doing in detail - maybe I'm missing something.

[Aravind0234]

Hi guru ,

I know very well that base can’t able to connect wirelessly.

I already mentioned in last message
That is I connected my laptop in ip 192.168.0.168 wireless.
My base is connected in ip 192.168.0.163 wired.

[jguerdat]

You haven't given us many details to work with hence my seemingly silly question as to whether you were trying to connect to the base's WiFi.  We need details as to what you've tried, error messages, devices and their OS versions, firewalls and antivirus vendors and versions (BitDefender has been a problem in the past and I think more recently Symantec has, too). More details will help us help you faster.

[Aravind0234]

I tried in my Apple Mac book air
I tried in my iPhone X

[jguerdat]

You're still sparse on details but I would try a reset on the base first. Hold the reset button on the base until the LEDs flash amber. Any better?

[Aravind0234]

Already I reset my base 5 to 6 times
But no use ...
If you don’t mind
Can you tell me This Arlo pro 2 can use in India ..?

[jguerdat]

Yes, it can be used in any country where you can have access to the Arlo servers. @JamesC, any words of wisdom?

[JamesC]

Aravind0234,

Is this a new base station or has it ever been used on a previous account?

JamesC

[Aravind0234]

I purchased from amazon India
They mentioned new base station.

[JamesC]

Aravind0234,

Can you send me a private message with the serial number for the base station? You can find this on the sticker on the bottom of the base next to S/N.

JamesC

[Aravind0234]

How to Send private message

[JamesC]

Aravind0234,

Click on my name and you will see a link to send me a private message in my profile.

JamesC