Arlo is not able to connect to Homekit.

[Dwwhite02]

I have updated arlo app and firmware of basestation and cameras.

Arlo is not able to connect to Homekit. When setting up it gets to "Discovering your device. Please wait." screen but just stuck there.

[Makemineamac]

Is it possible to get a token reset? I cannot add my camera back to HomeKit.

Thanks for your help.

Andrew

[sathena]

My Arlo app is stuck on 'discovering your device - please wait' when connecting to HomeKit.

Could I please get a 'token reset' which seems to have worked for other users with the same issue?

Thank you.

[JamesC]

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Dwwhite02]

Ive reset base station but still get discovering devices and get no further.

[sathena]

Thank you!  this worked.

[Dwwhite02]

Can you send me a token reset again also please!

[JamesC]

Dwwhite02,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[Dwwhite02 · Accepted solution]

Thank you JamesC

I was able to now setup homekit.

[Kiwi_Dave]

HI there; I have an identical problem. Homekit has disappeared and Homekit 'Setup' doesnt discover any devices.

All apps and firmware up to date 😞

Have power cycled Base Station as well. 

Do we still need a 'token' - if so are you able to assist?

D

[JamesC]

Kiwi_Dave,

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[azstang18]

I've lost connectivity to my camera in homekit and after removing the device I'm stuck at a discovery screen trying to add it back in.  I've seen where a token needed to be reset (I have the latest app version 3.6.3) but have no idea how to get that accomplished.  I've rebooted the hub multiple times and have deleted and re-installed the app.  Any assistance is appreciated.  Thanks

[azstang18]

I've lost connectivity to my camera in homekit and after removing the device I'm stuck at a discovery screen trying to add it back in. I've seen where a token needed to be reset (I have the latest app version 3.6.3) but have no idea how to get that accomplished. I've rebooted the hub multiple times and have deleted and re-installed the app. Any assistance is appreciated. Thanks

[elemental1980]

Hi James,

I have previously had a token reset sent to my base station but for some reason homekit stopped recognising my Arlo base station and cameras so had to remove it, now am having the same issue that I cannot re-add the base station to  Homekit.  Could you please send a token reset request?

Thank you!

[JamesC]

azstang18, elemental1980

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

[azstang18]

Thanks, I just got home and unplugged the base station let it sit for a few min, plugged it back in and have tried to setup homekit and it still just sits at the discovering your device screen.  

[azstang18]

JamesC, disregard my previous message.  I tried it again and got it to work. Thanks again for your help!