Arlo intermittently loses badge count of library recordings all day

[ec2]

Starting a few weeks ago, some days i'll get library recordings, but there will be no badge count in the Devices list to indicate that they're there (just sits at 0), other days, it works. Have already reset the base station and readded all cameras and modes once, so doing that again seems unlikely to work. Reinstalled the Arlo app.  Any other suggestions? Thanks!!

[ShayneS]

Hi @ec2

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support