Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo cameras consistently go offline. VMS3230C-100NAS

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kpfister1
Aspirant
Aspirant

 VMS3230C-100NAS 

 

Hey folks. I've had two Arlo Pro 2 cameras (i think this is the model, the model # above should be correct) since  2017. 

 

Facts: On the ground floor, i have 

  • 1 backdoor camera
  • 1 front door camera
  • 1 base station in the kitchen (midway point, maybe 25 feet from either camera)

I have inconsistent connectivity with both cameras. There is no rhyme or reason but I can go a couple days to a couple weeks (usually best case) but these cameras ALWAYS go offline, requiring me to fish out a ladder and hit the reset button on each camera. Then, we repeat the cycle. 

I guess my questions are this: 

  1. Is this just how it has to be? I'm guessing there are blips in internet connectivity from time to time but unlike every other connected device, the cameras require human intervention to go back online.  My updates are current, is the tech just 2017 old - has Arlo released any newer or more stable firmware/hardware? 
  2. Is there a way to turn these cameras back online w/o hitting the reset button every time. i think the answer is no but this is such a painfully glaring product improvement i'm dumbfounded why arlo hasnt figured this out by 2023. 
  3. Not a question but I'm not completely opposed to upgrading my camera setup to something newer but if these problems still persist I'd rather explore another brand at this point. 

also - my wife is pregnant and cannot / will not deal with these frequent outages happening (and certainly isnt getting on a ladder) so @Arlo please , pretty please.    I'm not super interested in rabbit-holing some wifi config settings. They are on the 2.4ghz channel.  No, i can't/won't move the base (it works fine for the house) and its in a reasonable spot. So - where does that leave me? 

Thanks to anyone and everyone in advance... or possibly no one 🙂 

 

kp

3 REPLIES 3
DannyBearAgain
Master
Master

Can you indicate what  the distance is between the base station and your local router modem? Should be at least 6ft.

 

when the cameras show offline will the cameras return ok if you power cycle the base station? 

kpfister1
Aspirant
Aspirant

my base station is hard wired to my local router. 

 

i just yesterday (day of post) realized i could power cycle the base station with my app.  i did so, then it immediately told me that the Base station was also offline and unreachable.  However, an hour or so later everything was refreshed and back online... so perhaps using the app to reset the base station is my trouble-shooting move going fwd...

DannyBearAgain
Master
Master

If the in app restart function works great then you have an out, power cycling is just easier for the lay person.

It does take a while for the Base to reboot and reconnect the cameras, mine takes about 10mins for four cameras.

 

Arlo’s recommendation is 10ft physical distance between devices since they can interfere, they only provide a 6ft Ethernet cable with the base so hence the 6ft recommendation between the base and router.

 

To clarity further, the base station connects to the cameras using its own closed wifi network which matches the local router wifi channel, hence the importance of not being too close.

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