Arlo cameras connected to Arlo Ultra Base Station. Shows offline on Android but works fine on...

[Mikica]

I have Arlo 2 cameras connected to Arlo Ultra base station, all works ok on iPad an iPhone but I have changed phone to Android (Xiaomi Mi 9T Pro) and now they are all the time offline (while if I check on iPad, they work and they are visible) 

[JessicaP]

Hi Mikica,

Are you using the Arlo Legacy app or new Arlo app? Have you tried reinstalling the Arlo app and rebooting your Android device to see if that helps?

[Mikica]

Using new app, and reinstalled, rebooted, cleared cache...

[JessicaP]

Is this happening when you're on WiFi and/or cellular data on your Android device?

[Mikica]

Yes, it is the same on WiFi and cellular

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

[Mikica]

Already contacted but don't have the solution yet

[JessicaP]

If you haven't heard back from the support team after 48 hours (2 days), feel free to let me know.