Arlo basehub and cameras

[NeonMary]

My parents bought the Pro 2 camera and basehub. The hub would not work when I tried connecting it to my phone and even my dads. When I took it up to my house to see if maybe it was their internet, it still wouldn't work at my house. I tried to see if the cameras would sync, long story short they ended up syncing to my basehub. My house is in WI, theirs is in IL. Would the cameras still work at their house if my basehub is at my house?

[Dannybear]

The pro2 cameras need to be less than 300ft (line of site) to the base station so no they will not work to your house.

You need to get the base station to work first.

Have you tried using a pc web browser to access the arlo web portal to add the base station?

Have you tried doing a factory reset of the base station?

What are the LEDs showing on the base when connected to your router?

[StephenB]

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@NeonMary wrote:
Would the cameras still work at their house if my basehub is at my house?

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No.

Will one of your cameras sync to their base (assuming you have the base at your location)?  Remove it from your account before you try this.

[NeonMary]

OK, good to know. I did not try doing the PC web browser, I will have to try that. Are you able to have 2 basehubs on an account? All lights are green on the basehub. The problem with the new basehub is when my phone is doing the "search" for it it never registers, so I'm unable to know if the cameras sink to it. I'm hoping the basehub isn't broken or something. How do you do the factory reset?

[NeonMary]

The new basehub never registers when my phone is doing the "search" for it, so I'm unable to know if they sync to the new hub. Are you able to have 2 basehubs on an account?

[jguerdat]

The "All lights are green on the basehub" is the problem - the base thinks it's already claimed. Hold the reset button until the LEDs flash amber and let it reboot to green power and Internet LEDs (Camera LED may be off or amber). You should then be able to claim it.

[StephenB]

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@NeonMary wrote:
Are you able to have 2 basehubs on an account?

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Yes.

Have you checked to see if it is still in your parent's account?

[NeonMary · Accepted solution]

It worked, thank you! I did the factory reset.