Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo WiFi camera recording lost after 1 week

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Sanf Aspirant
Aspirant
I bought new 3 Camera system , after a week all my recordings are lost... where can I recover them ? Doesn’t Arlo save the recordings ? They were very critical of a court case. Please help me
Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru StephenB Guru
Guru

@Sanf wrote:
I bought new 3 Camera system , after a week all my recordings are lost... where can I recover them ? Doesn’t Arlo save the recordings ? They were very critical of a court case. Please help me

You'll need to contact Arlo support.  https://www.arlo.com/en-us/support/contact.aspx

 

But I suspect the answer is that they can't be recovered.

JamesC Community Manager
Community Manager

Sanf,

 

We recommend you download and store locally any recordings you wish to keep longer than 7 days. With no subscription plan, recordings will only remain in the Arlo cloud for 7 days before automatically being deleted. Take a look here for more information about subscription plans: What are the available Arlo subscription plans and how much cloud recording is available?

 

JamesC

Sanf Aspirant
Aspirant
Why isn’t that mentioned earlier that it will be lost after 7 days without subscription. This is not fair, I am fighting a court case and that video has proof of my innocence, please help me retrieve those videos please.
NewfieDrool Luminary
Luminary

You must have seen the free trial period they offer when you set the system up which would have given you the extended period for videos.

Most of these like to like systems offer subs so I would have thought you would have compared and seen the differences.

is there any other cameras that may help you like neighbours for example?