Arlo Pro2 not connecting

[MoiraG]

Two of my pro2 cameras have died and no longer connect despite numerous resets. I deleted them  and tried to add them again with no luck.

i have two others but can’t view them on the Arlo page either

I have a subscription as of today.

anyone help please?

[StephenB · Accepted solution]

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@MoiraG wrote:

Two of my pro2 cameras have died and no longer connect despite numerous resets. 

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There is no way to truly reset a Pro 2.  You can reboot them by removing/reinserting the battery, but that is not the same as a reset.

Have you tried moving a battery from one of the working Pro 2s into  one of the failed ones?