Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2018-10-30 04:04 AM
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CanCan
Aspirant
Aspirant
‎2018-10-30 04:04 AM

Does any know if geofencing issue has been fixed yet or not? It always shows devices UNAVAILABLE. And, do you have any email/contact from Arlo to escalate this problem?

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JessicaP
Arlo Employee Retired
‎2018-10-31 03:19 PM

Hey @CanCan,

 

When you say devices are showing unavailable, are you mentioning the "Enabled Devices" part? Do you have a screenshot that shows "unavailable"?

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CanCan
Aspirant
Aspirant
‎2018-10-31 07:19 PM
Yes, I have ticked the device but it still shows UNAVAILABLE all the time. I have logged a case with screenshot to your support but they had no clue and promised to give me a call but never happened. Too disappointed. Can you help?
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JessicaP
Arlo Employee Retired
‎2018-11-01 01:38 PM

Sorry to hear that you did not hear back from our support team. I sent you a PM so I can gather more information from you and check your case.

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