Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro2 Stops Detecting Motion Overnight or after only a few hours

Reply
Discussion stats
  • 1 Reply
  • 622 Views
  • 0 Likes
  • 2 In Conversation
JJ_FLASH
Follower
Follower

Hi, I have rebooted and re-synced these new Arlo Pro2 cameras and base station at least a dozen times. They worked fine last night after factory reset of base station and then syncing up two cameras within two feet of base station (using only battery power). No problem there. Synced up doorbell. No problem there. This morning, no motion detection (about 8 hours later). Getting ready to send these back. This seems similar to other's experiences as well.  Have tried default and maximum sensitivity. Have tried different activity zones. Have tried camera sync with: (1) battery power, only (2) AC adapter, only (3) both battery and AC adapter. Device Info for Cameras says: Hardware H3, Firmware 1.125.13.0_31717 

1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator

Hi @JJ_FLASH

 

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Discussion stats
  • 1 Reply
  • 623 Views
  • 0 Likes
  • 2 In Conversation