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Arlo Pro2 MODE tab appears and disappears

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Lilac
Apprentice
Apprentice

Since whatever problem the Arlo App has been going through today My MODE tab appears and disappears. This must all be related to a firmware update?

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JamesC
Community Manager
Community Manager

Lilac,

 

There can be a slight delay before the modes tab will appear on the mobile app, this is due to the app sending a status request to the base station.

 

How long is it taking for the mode tab to appear after you log in?

 

JamesC

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3 REPLIES 3
Lilac
Apprentice
Apprentice
The Arlo app stopped working properly. I didn't use the App for 5 hours and now the Mode tab has disappeared. The library won't allow me to access my recordings. I reinstalled the Arlo app but no change. Restarted the base station & no change. A gear icon shows up by each device on the Device tab rather than the 3 dots. Whatever he Arlo team did in the last 5-6 hours has totally messed up the App.
JamesC
Community Manager
Community Manager

Lilac,

 

There can be a slight delay before the modes tab will appear on the mobile app, this is due to the app sending a status request to the base station.

 

How long is it taking for the mode tab to appear after you log in?

 

JamesC

Lilac
Apprentice
Apprentice
Thanks for your comments. I think the problem corrected itself. There is now a short delay & then the Mode tab shows up.
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