Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Guide

Re: More on Recent Recording Issues

well I don't think it is the recording process per se. I think it might be an issue of the base station communicating to arlo's servers. I have the footage locally recorded.  Things seem to all work within the house. I can check the status of the cameras, turn them off, etc. And if their app connected directly to the cameras when on your wifi rather than hoping to their servers I suspect the live viewing and other things would still work too.

Message 76 of 162
Aspirant

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

Same issue.  Noticed Thursday that activity notifications and recorded segments were not there.  Directly correlated to the firmware update/push from Arlo.  Spent an hour and a half via chat with support performing ridiculous troubleshooting steps repeatedly (unplug, try a different outlet, re-sync, etc.) only to find out in the end the Arlo team is aware of the issue and working on it.

 

What's odd is I have two VMB4000r3 base station (at two locations) with 4 Pro2 H3 camera's attached to each all with the same firmware and it's only happening to set (base station / 4 cameras).

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 77 of 162
Aspirant

Arlo Pro 2 Live feed not playing and also not recording

Hello all

Need a solution

After updating the firmware of my Arlo Pro 2 Base station two days ago, I noticed that:

1. I can no longer play a live feed of all my 5 Arlo Pro Cameras. Once I click on the play button, it tries connecting but is always unsuccessful

2. There are no recordings of all my cameras since I updated the firmware

I have done so many things to fix these problems, but without any success

I deleted my Base station and did the connection again and syncing of the cameras all over again. I’ve also tried removing the batteries and restarting. I’ve ensured that my base station is on “armed mode” with recording option set

Has anyone had similar problem and what was the solution?

Thank you
Message 78 of 162
Aspirant

Re: Arlo Pro 2 Live feed not playing and also not recording

Yes, many people are reporting a similar problem.  I'm seeing different reports from others that claim they are "working on it".  It's been 3 days...still not resolution.  

Message 79 of 162
Prodigy

Re: Arlo Pro 2 gives notification of moving but does not record to library

So the workaround did not resolve the issue.
I live in the pacific region so don’t have the time zone issue.
I recall reading that the Europe region has had prior server issues with time zones about two weeks ago.
Message 80 of 162
Aspirant

Re: Cameras not recording, no alerts, no notifications, unable to live connect

I think it's a server issue.  Lots of people having the SAME problem . I'm assuming that Arlo is aware and trying to fix.  And yet most people are saying that they've heard nothing from Arlo.  I'm surprised that they don't post some kind of general update to all of us so that A) they can stop wasting time with their support reps and B)save us all from wasting hours trying to troubleshoot everything.  At this point, with 3 days outage, and no updates from Arlo,  for me, it's reached the point of unacceptable. 

Message 81 of 162

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

It is a NETGEAR problem, even if it involves your equipment.  Firmware has been pushed out to our equipment and/or NETGEAR has changed things at the host server.  Now we are left with non-functioning gear.

 

You will find that you can not use the "Camera positioning" device utility.  This requires streaming camera video through the Arlo host media server.  You can use the camera "Video Settings" feature and get a live view since this transpires on your local network.

 

If you have not done so, I hope and urge EVERYONE who is suffering from this to telephone Arlo support to register their problem and get an official case number.  Faster resolution may occur when NETGEAR/Arlo realizes that the number of users that are suffering is large enough to deploy adequate resources.  An official case number may also be of assistance if/when we pursue class action in this matter.

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 82 of 162
Aspirant

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

Here in the Netherlands exactly the same issue, last visable recording on my mobile around 2:00 19/20 april nigth. It look like a firmware update pushed between 3 -5 killed a specific internet connecting and now they are stuck with the maeger mobile connection to correct.  Videos are still recorded  on my USB disk but a reconfiguration from scratch and endless reboots and syncs did not help.

 

The communication from the Arlo compagny is completely inadequate, I like the product but seeing the stock price last months and now experincing this, I fear the worst.  I am willing to accept some outage as fact of life but with no official response from Arlo this is completely unacceptable.  

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 83 of 162

Re: Cameras not recording, no alerts, no notifications, unable to live connect

I had the same issue this morning.  Glad it wasn’t my equipment.  However, I fixed the issue by unplugging the base and reconnecting the wall plug.  Hopefully it stays fixed.


@cjtriolo wrote:

I think it's a server issue.  Lots of people having the SAME problem . I'm assuming that Arlo is aware and trying to fix.  And yet most people are saying that they've heard nothing from Arlo.  I'm surprised that they don't post some kind of general update to all of us so that A) they can stop wasting time with their support reps and B)save us all from wasting hours trying to troubleshoot everything.  At this point, with 3 days outage, and no updates from Arlo,  for me, it's reached the point of unacceptable. 


 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 84 of 162
Tutor

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

This is classic case of a bad firmware rollout without proper QA. Nest used to pull this crap when I bought my thermostat 7 years ago. I'd get a TXT from my wife at home that the heat was off (Canadian wintertime) and the thermostat shpwed an error. Doing nothing fixed the issue when they rolled out a firmware fix.

 

It seems Arlo devlopers on are on Easter holiday and they don't care their customers have no working product.

 

 

 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 85 of 162
Guide

Re: More on Recent Recording Issues

I finally came to my senses and physically killed the power to the arlo device and then booted it back up. Seems I'm good to go for now. I suspect the issue might have been due to something like DNS caching if that fixes it. We'll see if it sticks

Message 86 of 162
Guide

Re: More on Recent Recording Issues

I did that too. Took everything out, waited and it worked... for a couple of hours. This is soooo annoying..

Message 87 of 162
Aspirant

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

I called, and i will call them EVERY day Monday thur Friday until they get this fixed.

Message 88 of 162
Initiate

Re: Arlo Pro2 Cameras not showing live view Media Server Error???

Same issues here.  I have multiple Pro2 cameras and 4 arlo q cameras.   I've tried resetting my entire network to no avail.   I am able to see live video on the Arlo Q's but not on any of my arlo pro cameras.   I can see all the cameras on the app and website, but I cannot do live feed just for the Arlo Pro 2's.   This seems to have started around 3 days ago.  It seems to be a netgear firmware issue.  The app was updated on 4/12/19 and everything was working fine still after that.   Hopefully Netgear corrects this problem soon.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 89 of 162

Re: More on Recent Recording Issues

Since 4-19-19 until now 4-21-19, all five of my arlo pro cameras have failed to connect or unable to connect to the media server. I have rebooted, unplugged, reset, and resynced all the cameras, router and base station numerous times thru out the last two days and still cannot view live stream or connect to the media server. I have gotten zero recordings and my system has been unusable during this time. All devices show up on the latest arlo phone app and when login in online. All  firmware and hardware for the cameras and the base station is up to date. I am out of ideas and dont know what else to do at this point.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Message 90 of 162
Initiate

Re: More on Recent Recording Issues

I am in the exact same situation as the poster above and have been through the same steps over and over again.  ZERO success. Imagine if someone's house is robbed and Arlo is supposed to be recording all of this.  They need to get out in front of this issue and be very public and informative of what has happened and what  they are doing to resolve it.  Yet, I have not seen anything from them other than some isolated trouble ticket reports.  Has anyone seen any info on this from Arlo?

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC3030 | Arlo Wire-Free Camera, VMC4030 | Arlo Pro Wire-Free Camera
Message 91 of 162
Guide

Re: More on Recent Recording Issues

Totally agree. They know the problems and should be addressing it. I got a case number but didn’t hear anything anymore since I told them this problem is way more serious than they make it look like. They told me to reinstall the whole system before they would help me... duh. Glad I didn’t cause that would not have solved anything. 

Message 92 of 162
Jaq Aspirant
Aspirant

Re: More on Recent Recording Issues

Can't view the live feed of arlo pro 2 these past few days. The base station is probably the issue. It keeps changing the time zone to the wrong one. After a full reset, the time zone fixed but recording and live stream are still fine for a few hours then brake again. Basically the system has been unusable.
Message 93 of 162
Guide

Re: Cameras not recording, no alerts, no notifications, unable to live connect

You guys, it’s a firmware issue. Not your cameras. It will hopefully be resolved ASAP.
Message 94 of 162
Guide

Cameras just stopped working.

Anyone else having this? Suddenly all my cameras I cannot view them and they will not record. Internet is working fine rebooted the router a few times and rebooted Arlo base a few times. No luck. I can see the little black man in the camera but when you try and view you get device failed. Please try again. Could it be a firewall issue or is the base fried? I can reboot it and go into all settings.
Message 95 of 162
Guide

Re: Cameras just stopped working.

Arlo Chat does not seem to produce anything. either. Is this a scam or somthing?

Message 96 of 162
Guide

Re: Cameras just stopped working.

Why is the support email so bloody hard to find also?? What are you hiding from?? Anyway turned down the firewall and rebooted and all came back. I have been using the same firewall setting for ever so not sure why this started suddenly. What ports does Arlo use? I would like to turn my firewall back up and allow the ports Arlo uses only. ? Chat never did work. As I say cameras suddenly back working after I posted this. Odd.

Message 97 of 162
Aspirant

Re: Cameras just stopped working.

Same here. I get motion detection notices but no captured recordings and not able to access cameras remotely. The app just gives me the perpetual spinning green wheel. Very Disheartening especially when I am trying to check on the detected motion.

Model: VMB4500 | Arlo Pro/Pro2 Base Station
Message 98 of 162
Aspirant

Re: Cameras just stopped working.

Same thing has happened here! Reading the input of others, this is happening everywhere! If anyone figured it out please post!
Message 99 of 162
Prodigy

Re: Cameras just stopped working.

From what I’ve been reading it is limited to the Europe time zones, I’m in the pacific and don’t have the issue, if it was in the US then it would be fixed by now.
Message 100 of 162