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Solved! Go to Solution.
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@Support How many posts are required for at least an update on fix?
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The received error is "The device failed to connect. Please try again."
Tried to reset the video zoom, and again no joy. This seems to be an issue with the latest firmware update.
I have tried power cycling both the base station and my router, numerous times without any success.
Please fix ASAP.
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same problem - started two days ago
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Disconnecting the battery made no difference. This appears to be an issue with the base station firmware.
See the following post:
Not working for the Arlo Pro's as well...
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@jguerdat wrote:
Maybe it's a bad base or power supply. Fighting with hardware problems ain't worth it. Use the warranty, if available, or buy a new base with return privileges.
For both base stations (original from early 2015 and Pro 2 from last year) having similiar issues?
Just now, I noticed Arlo 2 Pro's base station seems to have crashed again since I noticed the lack of new recordings. Last was one was 16 hours ago when I know that camera gets a lot of activies.
I logged into my iPhone 4S' iOS app and couldn't even get any live feeds from it. They never start. I tried again with the web site, but got its "There was a problem establishing a connection to the media server.". I tried to restart the base station remotely, but it didn't work. It never rebooted.
I noticed the base stations' green lights were on. Middle one (Internet) even blinked! I had to power off and on with its rear button.
What the heck? Both original Arlo and Arlo Pro 2 base stations are crashing too much these days for me! 😞
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I have Arlo Pro 2, (7 cameras), all cameras are not recording and I am not getting any notifications, I am unable to connect to the cameras to do live stream. Although I can see the battery levels / charging levels on each camera and the motion sensor seems to go from black to gray. When I try to connect to the cameras to get a live view it times out, although it takes a little while.
I have tried a new switch, I have also replaced the ethernet cable, Internet is working fine, Base Station has three lights with the internet light flickering away... but no alerts, notifications and no recordings at all. I have restarted the base station... etc.
Is this a Arlo / Netgear issue / outage and will come right or is this my issue and I need to try something?
Any advice would be greatly appreciated, have been down for about 24hours and am scratching my head wondering what to do next.
Thank you.
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I have tried a new switch, I have also replaced the ethernet cable, Internet is working fine, Base Station has three lights with the internet light flickering away... but no alerts, notifications and no recordings at all. I have restarted the base station... etc.
Is this a Arlo / Netgear issue / outage and will come right or is this my issue and I need to try something?
Any advice would be greatly appreciated, have been down for about 24hours and am scratching my head wondering what to do next.
Thank you.
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This has happened to ours too, have you had any luck?
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Hi Rustus
As you have 7 camers I wonder if that means you may have a spare base station. If so you could register it and attach one of your cameras to it.
This may provide an indication as to whether your problems are with the existing base station?
Regards
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Update: I fixed the problem by opening the Arlo app and choosing “Add New Device.” The app recognized my base station and set it up. This, of course, was starting over - like setting it up the first time. Then I had to sync my 4 cameras and name them again. Voila, everything back to normal.
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You can spend a lot of time chasing your tail, when the issue was nothing to do with your equipment, but something to do with media servers... etc, in this case it appears that the BaseStation seems to have somehow disabled the cameras and I don’t seem to be able to re-enable them, I don’t seem to be able to connect to a live view...(just times out) but I can get accurate battery levels as I plug in a charger and see the icon change to charging. Cameras have all been without fault for the last 6 months until now.
Has anyone experienced anything similar to this?
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I have two cameras on mains and two on battery. Neither of them show up in library.
The only thing that helps in setting back the time zone. Don’t understand why this time zone changes all the time.
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I have Arlo Pro 2, (7 cameras), all cameras are not recording and I am not getting any notifications, I am unable to connect to the cameras to do live stream. Although I can see the battery levels / charging levels on each camera and the motion sensor seems to go from black to gray. When I try to connect to the cameras to get a live view it times out, although it takes a little while.
I have tried a new switch, I have also replaced the ethernet cable, Internet is working fine, Base Station has three lights with the internet light flickering away... but no alerts, notifications and no recordings at all. I have restarted the base station... etc.
Is this a Arlo / Netgear issue / outage and will come right or is this my issue and I need to try something?
Any advice would be greatly appreciated, have been down for about 24hours and am scratching my head wondering what to do next.
I guess what I am trying to establish is, if this is my equipment or if this is a Arlo / Netgear issue...?
You can spend a lot of time chasing your tail, when the issue was nothing to do with your equipment, but something to do with media servers... etc, in this case it appears that the BaseStation seems to have somehow disabled the cameras and I don’t seem to be able to re-enable them, I don’t seem to be able to connect to a live view...(just times out) but I can get accurate battery levels as I plug in a charger and see the icon change to charging. Cameras have all been without fault for the last 6 months until now.
Has anyone experienced anything similar to this?
My firmware is 1.12.2.0_2794
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I'm also experiencing the issue were I can't connect to the cameras from the app or the arlo website to see any recorded or live videos. But on a hunch I grabbed my local USB drive and surprisingly enough it is recording locally for me. So until they fix whatever fiasco is going on I'd recommend plugging in a USB drive to your base station to at least have something recording.
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I might need to take back my camera firmware assumption. I plugged a USB drive in and it is recording to it. This might be a server issue as things seem to be working locally. Perhaps it's a server issue instead?
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when you login to the website with Chrome browser do you get the "There was a problem establishing a connection to the media server" error?
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