Re: Arlo Pro iOS cameras offline, but online in browser
Can you provide more details regarding the issue you are experiencing? are the cameras appearing offline or do they have a black screen? Does this happen on the Arlo Mobile App & the Web Portal?
On my system, two of the 15 cameras willl regularly show as offline on the mobile app (on both iPhone and iPad), but will appear normally on the web portal. Having all the cameras on two base stations works better (fewer offline occasions) while going to three base stations makes it more likely that the cameras will appear offline in the mobile app.
Yes I have everything updated. The problem started after I downloaded 2.61. I have talked to tech support and she said it’s the app and I would have to wait for update. Doesn’t sound right to me. It works fine on internet but doesn’t connect. I replaced the router thinking that would correct it. My Nest camera’s work fine (3) My bandwidth is 297.68 & 12.37 I’m at loss. They did work for a year before I had this issue.
Feb 11 2019 Update. I had stored my third base station in the hopes that a later app or firmware update would fix the problem of cameras from only two base stations showing in the app. Noted there was a new iOS app update that said it fixed streaming problems, so updated the app on my iPhone and iPad, reinstalled the third base station (and went through a firmware update), migrated 5 cameras to the third base station - and everything works! Not sure if it was the update to the base station firmware, the app, or the two together, but its nice to see the problem resolved.