Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Highlighted
Tutor

Arlo Pro Battery Lasting 2 Days

Hi, I bought Arlo not long ago. And batt were fine for both camera. Then it ran out.
However, after I charged them (first time charging them after I bought couple months ago), now the batt only lasted 2-3 days.
I did check, I charged them to 100 percent, and until blue lights were on before I unplugged them.
Is that mean I bought Arlo with faulty batt? How to get replacement ? Do I go back to the store where I bought them ?
Thank you for your help. 🙏

Model: VMC4030 | Arlo Pro Wire-Free Camera
Message 1 of 6

Accepted Solutions
Mentor

Re: Arlo Pro Battery

Did you place the cameras back exactly where they were before?  Has the amount of activity or camera viewing changed?  Is the camera position relative to the base and your router the same?

 

Usually rapid battery drain is caused by:

1. A lot of motion events and recording time

2. Interference with the signal due to the camera position relative to the base and router.  If the Wi-Fi router (access point more precisely) is between your Arlo base and the camera, that can cause very rapid battery drain.

3. Poor signal quality as reported by the camera.  How many bars of signal show up on the devices screen for the camera? 

4. Base station offline or unreachable by the camera.

 

Try power cycling the base station.  Try power cycling the cameras by removing and replacing the battery.

 

After checking these, if nothing is obvious and there is no improvement, try removing the cameras from the base station in the Arlo app and then synchronize them again with the base station and redeploy them. 

Message 2 of 6

All Replies
Mentor

Re: Arlo Pro Battery

Did you place the cameras back exactly where they were before?  Has the amount of activity or camera viewing changed?  Is the camera position relative to the base and your router the same?

 

Usually rapid battery drain is caused by:

1. A lot of motion events and recording time

2. Interference with the signal due to the camera position relative to the base and router.  If the Wi-Fi router (access point more precisely) is between your Arlo base and the camera, that can cause very rapid battery drain.

3. Poor signal quality as reported by the camera.  How many bars of signal show up on the devices screen for the camera? 

4. Base station offline or unreachable by the camera.

 

Try power cycling the base station.  Try power cycling the cameras by removing and replacing the battery.

 

After checking these, if nothing is obvious and there is no improvement, try removing the cameras from the base station in the Arlo app and then synchronize them again with the base station and redeploy them. 

Message 2 of 6
Tutor

Re: Arlo Pro Battery

Hi There,

 

Thank you so much for your reply and help. 

I tried to power cycling it last night, and it still didnt work for both camera. 

I checked the signal, it was good (full bar), and no, I always make sure it disarmed when I'm at home. 

Yesterday, when I was writing this mail, they were at 47% batt, this morning when I woke up, it was at 17%, and not long after, I've got notification to ask me to charge the batt again. (I just charged these batt 2 days ago)

And this is the 3rd times I've charged them in 2 weeks time. 

 

How long should I be charging these batt? only until the blue light on and I checked the apps, as soon as it said 100%, I unplugged the charging cable or I must keep charging it for hours and hours before I unplugged it? 

 

Is there a phone number I can ring so I can ask the company ? Anybody know ?

 

Thank you so much again for helping. 

 

Message 3 of 6
Mentor

Re: Arlo Pro Battery


@Emilia_P wrote:

Hi There,

 

Thank you so much for your reply and help. 

I tried to power cycling it last night, and it still didnt work for both camera. 

I checked the signal, it was good (full bar), and no, I always make sure it disarmed when I'm at home. 

Yesterday, when I was writing this mail, they were at 47% batt, this morning when I woke up, it was at 17%, and not long after, I've got notification to ask me to charge the batt again. (I just charged these batt 2 days ago)

And this is the 3rd times I've charged them in 2 weeks time. 

 

How long should I be charging these batt? only until the blue light on and I checked the apps, as soon as it said 100%, I unplugged the charging cable or I must keep charging it for hours and hours before I unplugged it? 

 

Is there a phone number I can ring so I can ask the company ? Anybody know ?

 

Thank you so much again for helping. 

 


You are welcome.  We are a community!

 

You find the link to the Supoort page on the bottom of the Arlo web pages.  There is a green button part way down on the right that says “Contact Supoort”.  The phone number is at the bottom of that next page.  Grab a comfortable chair and a glass of wine....or two.  I’ll post the link at the bottom of this reply.

 

Before you call them.  Did you try removing the battery and replacing it?  When you said “full bar” of signal, I assume you mean all three bars, not just one bar.  I have spare batteries and a charger, but as I recall, you do charge the camera until the blue light comes on.  It doesn’t have to be longer than that.  Since I always swap my batteries, my cameras always have the battery removed at every “recharge”.  Did you try removing and replacing the battery?  If yes and you are still having the problem, I suspect you will be told to remove the cameras from the base Vic’s the app and then resync them to the base.  Since they have already been associated with the base, I understand you don’t need to move the cameras “to within 3-5 feet of the base” as I believe the instructions indicate.  If you are bringing them in to charge them anyway, try popping the battery out and replacing it.   Watch the blue light on the front as it powers up and reacquires the base.  Then remove the device and recsync it to the base.  Good diagnostic technique would be to do these separately to see which one (if either) fixes the problem, but you could just do both and if it fixes the problem, you may not care which one did it...and if it doesn’t, you will have saved some time by trying both at once.

 

Here is the link to the contact page from the Support page, if that doesn’t work.  You will have done a few things they will recommend already, so unless they ask you to repeat those steps, it might speed up your interaction with them.

 

https://www.arlo.com/en-us/support/contact.aspx

 

Message 4 of 6
Tutor

Re: Arlo Pro Battery

Thank You So very much!!! 

 

I will all those, and hope it will work. Thank you again. 

Message 5 of 6
Mentor

Arlo Pro Battery Lasting 2 Days

You are welcome!  Good luck.

Message 6 of 6