Base Station Is Offline every 2 weeks
Going on close to one month of our arlo pro base stations going offline 1-5 times or more a day for an hour each time randomly. Cannot get any kind of reply from arlo. We only got the run around from tech support replaced base station 3 times. Changed routers. Etc. but we cannot get any kind of public announcement or reply from arlo. Are you aware of the problem ? Are you fixing it ? We are paying a monthly subscription fee. Can you please tell the consumers and customers what in Sam Hill is going on with your firmware and arlo pro base stations. You should give us an update at least. Has anyone heard anything from arlo. Feel like I am posting/ talking to a wall with arlo. There is not one thing that seems to be working here.
If you guys are wondering. I just replaced 3 of my cameras + base station with a brand new set today. Clean installed.
And it’s still going offline. LOL!
I will just keep power cycling the old base hourly to maintain functionality until the on-off switch breaks and have it replaced under warranty.
Hopefully Arlo has the issue resolved before the warranty runs out.
Hopefully they aren’t waiting for my warranty to run out.
Hopefully they are still around when the warranty runs out.
Same here. Under mode setting, my Arlo base station says “Getting Information” or “Offline” multiple times everyday. Only temporary solution is to power cycle the base station. This has been going on for over a month in a half and getting close to two months for me now. I called Arlo support many times and still no fix. I received from Arlo another base station and setup all my cameras as new. Same issue still occurs. Nothing has worked.
What can we do ? We have tried 4 base stations 2 routers. Countless resets. Is there ever going to be a fix or is it going to get worse ? Has anyone heard anything ? How many months is this problem going to be going on for ? Is arlo going to compensate people for their time and loss ?
This will be the fourth week for me also. Totally unacceptable for consumers that shelled out some dollars for cameras that don't even remotely function as advertised anymore since the May firmare update. My doorbell is totally worthless right now. We also still pay a monthly fee for a service that is not being provided as advertised as well. That in iteself for the duration of time is ripping off their customer base and no communications from Arlo is their lack of respect for their customer base. That is as plain and simple as it gets.
Had the base station on a custom mode all weekend with no issues at all. Left for work this morning and put it in the Armed mode (pre-existing mode) and it’s been working fine all morning until about 30 mins ago when the base station went offline. Trying to get onto the chat now to let them know this additional information. However, I too do not understand how they can still be reporting everything as being fine on their system status webpage.
If people want to take things further and are on FB, then I’d suggest making a complaint there as well. It will not only be visible to more people, but I also got another car number and a callback from the US (I’m in Australia) on Saturday morning.
Whatever engineering time masterminded this:
VMB3010 basestation 126.96.36.199_2754,xagent 3.2.7-rc1
FIRE THEM. They're imbeciles.
There was a time I recommended Arlo to many folks -- the "Second home in Florida" community had been hearing raves about Arlo. I'd guess a tidy dozen systems were purchased on my recommendation..
Then, on June 13; all of this changed. This POS forced update is a failure. Failure people who took over for a decent product. Failure. I mean, look in the mirror, engineering teams at Netgear: FAILURE. That is what is reflected. A failure face. And the QA department? Failures. I know that engineering help is hard to get. However, consider doing without; instead of having a FAILURE. That's what you have. Failures. Sub-par engineers who are simply failures. What can I say? You fielded failure software; forcing your failure creation into the field.. Causing many failures.
I will *never* recommend.. Check that: I will recommend AGAINST Arlo from here forward.
I will buy products from people who are not FAILURES. Arlo: You are a FAILURE. Netgear; whomever you recruited: You fail.
I am going to buy my ticket back to Florida; I will take this Arlo crap to the "Restore" -- and will buy a competing product.
Because I do not work with failures and their failure creations.
People currently having offline issues. Do you have a USB stick added to your base station?
I'm testing out a new set up and without a USB connected, the base station seems to work fine.
I am so tired of this too. This must have been the worst hardware/software combination I have ever bought. Cannot connect to it when I need to, the base station gets disconnected, range sucks and NO RANGE EXTENSION. My 4rth camera is 52 feet straight away from the base station and only works 1/8 of the time. (I am in the woods btw, with no interference.
I found your post because I am away from my home and although I can connect to all my other devices the Arlo crapware is once again down.
Once the base station goes offline, I don't think your cameras will record to USB stick.
I think when Arlo updated firmware to address USB problem, it may have messed up something.
My test base station without USB is working fine for the past 24 hours without going offline.