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Over the last two days my home station seems to change my time zone at midnight every day, this being a huge pain when scanning back over recordings. I have tried resetting on Arlo web site, iPad and iPhone but midnight strikes time zone changes again. HELP !
Solved! Go to Solution.
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This is beyond turning a blind eye. You have a great product. Step up and take ownership. Make a statement to your customers about the serious issues that we are experiencing. If the CEO cannot or wishes not to then please do not advertise this product as a camera security system. I think we would all like to see the ARLO's camera systems work, but for what ever reason if this is not possible. I ask on behalf of the majority (my own assumptions) on here posting with issues created since the May firmware update to cease operations and be honest. I think it is a safe assumption that we would all like to move on beyond this point. Thanks Gary
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KenRBNJ, I could not agree more! Why do they force update without thoroughly testing it?!!! At least give us the option not to update or something. Crazy. It is going on a month and a half and still no mention on their website of any issues? Are you kidding me?
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oh my god..... you all upset at this forum like a debate in the past US presidential election. Is the long and slow response from Arlo technical support only because of the simple problem of "they don't know it" ?, like the post below:
I finally had a Live Chat with Arlo... someone finaally connected after 3 days of trying.
Anyway, bottom line ... Derrick ( Arlo ) says that they are NOT AWARE of the issue with the base station changing Time Zones.
I told Derrick that someone from Arlo should bother to monitor the Community board be ause LOTS of people are having this issue.... even though he says that Arlo is not aware of the issue.
Now, Derrick just asked me if I have reset the base back to Factort Default to see if that helped. I told him NO .. if this worked for 8 months until last week or so , what changed from Arlo to start the issue.
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Offline for over an hour and a half this morning!
Great security system!
Arlo doesn't care
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Arlo sells security cameras and then doesn't monitor its forums for issues or listen to it's many many customers who are having issues. I have a Uniden R7 rada detector and there technicians monitor and respond in a forum not even affiliated with Uniden. Then guess what? They listen to their customers and make freaquent updates based on feedback with added features. Uniden seems to actually care and respond. And Arlo/Netgear is supposed to keep my home secure and they do nothing to communicate anything or do very little testing with their "updates". They do not even akknowledge issues!!!!!!!!!!!!!
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No but the amber LED(s) are an issue. Which ones are what colors?
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For example, the cameras/base is in the Eastern Time zone and records a video at 1230am local time on the 10th. The homeowner is on vacation in California making it 930pm on the 9th locally. The user in California can not view the video because the app will not let them access videos for the 10th (being in the "future").
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The base station keeps resetting to another time zone, and NOW, after a power outage all cameras are not accessible because base station shows Offline in application ALTHOUGH the LED lights show Internet connection and activity). I find NO EASY TO ACCESS help or guidance DIRECTLY from Arlo Support! It seems that many folks rely on 'others' who may have resolved similar problems in the community. If a product has ongoing issues then the product warrants ongoing 'direct' support.
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My base station has been offline yet again since 9:37 AM (its 10:22 AM now). Online app says "Base is offline" but all the lights on the base station are solid green. When will this be fixed Arlo/Netgear? I'll be hesitant to buy another Netgear product in the future, thats for sure!
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Just acne back online.
No reliability with this "security" system.
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I just left this 1 star review on The Better Business Bureau website for Arlo:
I have the Arlo Pro 2 outdoor security cam. As the name suggests, it's supposed to be a security camera, however, immediately after I got it, Arlo/Netgear updated the software (this past May, 2019) and since, it has caused the camera to be very unreliable for me and many many many others. Constant issues ever since with Time Zones randomly changing and needing to be fixed daily by the user (or the device does not record) and then the base station would go offline randomly (internet is rock solid for the Arlo customer base reporting these issues), and therefore, does not record or capture images, randomly throughout the day and night. Arlo/Netgear has a support # where this has been reported numerous times by many customers and on their support website where such issues are reported by the hundreds (https://community.arlo.com/t5/Arlo-Pro-2/Base-station-Is-offline-message-VMB4000/m-p/1706199#M29662) and yet Arlo/Netgear had done nothing since May 25th besides releasing another buggy update (1.12.2.2_2754) that fixed a Time Zone issue but nothing with the random offline issues! So Arlo/Netgear customers have had a nonsecure security camera and this issue is not safe. It is now June 16th. Arlo/Netgear does not even mention this huge issue on their service portal located here: https://status.arlo.com. Nope, nothing is mentioned about the known issue with the base station (which is hardwired) going offline throughout the day and night.
Totally outrages and I and thousand who paid a lot for this premium system feel unsupported, and not safe with this "security" system. Just look at their own site which I linked to above (https://community.arlo.com/t5/Arlo-Pro-2/Base-station-Is-offline-message-VMB4000/m-p/1706199#M29662). This is not right, Arlo/Netgear.
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