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Re: Arlo Pro 2 every night changes time zone

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Brobech-dk Aspirant
Aspirant

my base station reset time zone  again this night for the 3rd time within a month!

 

 

Br thomas.

Sheila3452 Initiate
Initiate
My base continues to go offline. I have plugged and unplugged and no change
Sensei michaelkenward Sensei
Sensei

@davidkyw2 wrote:

So many cases reported and, yet not even a single response from Arlo.

 


Did you miss this message?

 

Re: Arlo Pro 2 every night changes time zone - Page 10 - Arlo Communities

 

It comes from an Arlo person.

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Sensei michaelkenward Sensei
Sensei

A firmware update for base statiions went out overnight.


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
linda185new Star
Star
What’s the latest version? My base station changed time zone again just now...
Base station says no update available..
dmitry_oz Aspirant
Aspirant

Same issue here, changed time today and last week. What is going on guys. Did they address the bug? 

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Sensei michaelkenward Sensei
Sensei

@linda185new wrote:
What’s the latest version?


1.13.3.0_33365

 

 


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
Ymulls Guide
Guide
My base station has not updated to that version, it’s still showing 1.12.2.1. Is this just in the US or has anyone in the UK got the new update??
linda185new Star
Star
Mine is 1.12 too. The Netherlands..
Stupot1947 Guide
Guide

1.12.2.1_2798 still.

 

How do I force an update?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Stupot1947 Guide
Guide

YES

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Reetje Aspirant
Aspirant

Still verdien 1.12.2.1_2798 and no update.. (Netherlands)

dmitry_oz Aspirant
Aspirant

1.12.2.1_2798 still here with the issue.

Model: VMB4000 | Arlo Pro/Pro2 Base Station
BasicTek Aspirant
Aspirant

I have the same issue looks like latest firmware VMB4000r3 - 1.12.2.1_2798 and time zone keeps changing throwing off my recorded videos, I have arlo smart premier with 10 Arlo 2 cameras running.

 

I tried renaming my station with time zone back to EST again today (it keeps going back to PST)

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Stupot1947 Guide
Guide

@Reetje wrote:

Still verdien 1.12.2.1_2798 and no update.. (Netherlands)


I just took the plunge and power cycled the base station with the hope of inducing the claimed update.  No change, but have retained time zone settings this time!

Model: VMB4000 | Arlo Pro/Pro2 Base Station
Nccharlotte Tutor
Tutor
I have figured it out. For some reason it is changing my time zone from eastern to pacific which then makes records 3 hours old and don’t always appear at the top of the list.
Sensei michaelkenward Sensei
Sensei

@Stupot1947 wrote:

@Reetje wrote:

Still verdien 1.12.2.1_2798 and no update.. (Netherlands)


I just took the plunge and power cycled the base station with the hope of inducing the claimed update. 

 


Sounds like you need convincing that there is an update.

 

Try this:

 

 

20190605-140150_Arlo.jpg.png


My Arlo hardware: Q Plus, Pro 2 (X2), Security Light, Ultra, Doorbell, Chime
NascarGuy Aspirant
Aspirant

Just like everyone else I am suffering the dreaded "revert to PST" problem. I rebooted my VMB4000r3 and it hasn't pulled the firmware update. Hm... how do you force the pulling of it I wonder?!

VMB4000r3, Alro Pro 2 H3 x 2, Alro Pro 2 H4 x 1, Alro Pro 2 H5 x 1, Arlo Pro SOlar Panel
Reetje Aspirant
Aspirant
I believe you, but no update available here..
Reetje Aspirant
Aspirant
jam436 Apprentice
Apprentice

There doesn't seem to be any consistency with this time zone issue.
Some people are saying their base station resets to PST multiple times per day.
In my case it's been happening about once every 36-48 hours.

I'm convinvced that Arlo has a team of monkeys working on their software.
Every update brings new and worse problems it seems.
..and still using Flash? Really?

Model: VMB4000 | Arlo Pro/Pro2 Base Station
bks4485378 Initiate
Initiate

HW Version: VMB4000r3

Firmware: 1.12.2.1_2798

 

Its been about 6 weeks with Arlo and there is not a single day without some issues. Sometimes it will send the notification but no recordings, sometimes despite low sensitivity settings, senses everything including the running cars on the street, sometimes only records to hard drive but not in the cloud, sometimes the base keeps on dropping the internet connection etc…

 

I took some help to mount two of the cameras on outdoor near roof which requires a long ladder and installed with the solar panels. In less than two weeks, one of the camera started saying ‘Charging Fault’ and ask for unplugging from solar panel and plugging in. It needs a long ladder and I don’t have one and need to call somebody again.

 

Starting last week, the base station has been continuously switching abruptly to pacific time zone. Also, the base has been off line more frequently.

 

Overall, the experience with Arlo for last few weeks have been awful. As I am still in my return window with Costco, I am in the verge of making a decision on whether to keep this system or get MORE RELIABLE one.

 

The only thing is that I have spent a lots of time and energy and also paid some money for taking help with the long ladder for installation, I would like to have some fixes from Arlo rather than starting over and changing everything.

 

Somebody from Arlo, please respond and I will make my decisions accordingly.

Model: VMB3000 | Arlo Base Station
Highlighted
skismx5 Guide
Guide

I called again and the tech did not know anything. She could not tell me what FW level the base station should have and was really no help. I asked to go to the next tier and she said she could not transfer me. She told me I'd have to call back in with a cass number.

 

I did call in and gave the case number and after a lot of back and forth the tech mentioned said "engineering knows this is an issue. She asked me what router I was using and it's all netgear so it's all in the family.

 

She claimed she's passing the ticket up to engineering. 

 

I'm planning a trip later in June maybe I should just set my TZ to pacific so all my recording will be in PST and all I have to do is add 2 hours to them since I'm in central America time. What a bunch of BS

Model: VMB4000 | Arlo Pro/Pro2 Base Station
linda185 Star
Star

Since we are 9 hours in front of Pacific Time I hope that’s the reason we don’t have it yet. Hope this night we get it too...

BDiz Aspirant
Aspirant

Having the same issue with the Time Zone changing daily. I've contacted support via Live Chat. They need info from people who are having this issue so that they can try to fix it. This is the convo I had with Cherry today...Screen Shot 2019-06-05 at 10.57.48 AM.png

Model: VMB4000 | Arlo Pro/Pro2 Base Station