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Over the last two days my home station seems to change my time zone at midnight every day, this being a huge pain when scanning back over recordings. I have tried resetting on Arlo web site, iPad and iPhone but midnight strikes time zone changes again. HELP !
Solved! Go to Solution.
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UPDATE: Just got off the phone with a senior tech manager who told me this problem is prioritzed to the hghest level and they are working around the clock to fix it. Apparently, a rollback to an earlier rev of firmware is not possible but he pulled the logs from my base and is walking them over to the engineers so they can decontruct and figure out what the heck is going on. Will update you guys when hear more.
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Without an Internet connection, nothing is going to work. Right now your best option is to open a case with support:
https://www.arlo.com/en-us/support/contact.aspx
Another possibility is to buy another base, remove everything from Settings, My Devices and use the new base. If you do this, make sure you have a return privilege if this also fails.
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Hi Shayne (moderator)
If you read through people's reports you will see that the offline error isn't just an app error, it is the actual base station itself going offline and not operating. it doesn't matter if you log on via a desktop, i-phone, ipad, android phone, laptop etc etc. It is not the app. The base station itself regularly loses connectivity with the Arlo server. The base station also changes the time zone back to the default one randomly for no reason what-so-ever.
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arlo doesnt have a fix for this?
@Cara7175 wrote:
Hi Shayne (moderator)
If you read through people's reports you will see that the offline error isn't just an app error, it is the actual base station itself going offline and not operating. it doesn't matter if you log on via a desktop, i-phone, ipad, android phone, laptop etc etc. It is not the app. The base station itself regularly loses connectivity with the Arlo server. The base station also changes the time zone back to the default one randomly for no reason what-so-ever.
@Cara7175 wrote:
Hi Shayne (moderator)
If you read through people's reports you will see that the offline error isn't just an app error, it is the actual base station itself going offline and not operating. it doesn't matter if you log on via a desktop, i-phone, ipad, android phone, laptop etc etc. It is not the app. The base station itself regularly loses connectivity with the Arlo server. The base station also changes the time zone back to the default one randomly for no reason what-so-ever.
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Please keep us all in the loop....
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What is the point of security system which is not working.
At this moment this system is useless.
When we will receive a solution of this issues?
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I am fighting with my EXPENSIVE Arlo Pro 2 Cameras (four of them) to get them to record reliably. For the past two weeks or so, I check my videos in the morning, and realize that it did not record during the night, even when I can confirm there was motion. I reset the Base Station, and the cameras start recording again. Some days, I'll look at the videos and the timestamps will be off. After looking at the settings, the time zone was changed somehow. I have had these cameras for about 9 months now, and they have worked perfectly. Whatever software update that happened in the last two weeks has seriously screwed up the system. I used to praise this system, and actually got some of my friends to purchase the identical system, but these headaches will cause me to look at other products. FIX YOUR SH*T NETGEAR.
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Was just about to post a rant about this! Has been happening lots! I was wondering what caused it after having reset the timezone back several times...
I've been thinking of getting rid of this Arlo due to the untold amounts of problems we have been having....My friend has Nest and they've not had a single issue with their system!
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To repeat what has been said already: The cause of the problem is not that the system changes the time-zone once in a while.
Instead, the basestation looses its connection to the internet frequently (beforehand, it produces many packet errors on the connection). As a result of being disconnected, the Arlo basestation is not recording and finally reboots. After reboot, it is connected to the internet again (and sometimes overwrites the time zone).
There are other threads that complain about the frequent rebooting. It is a major problem, indeed. And what is annoying, that despite of the many complains, no one appears to watch the community threads.
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I did just notice what is probably the reboot issue now. I could not connect via the app to any camera for a "live" stream. The clips in the library were not updating either.
When I looked at the base, the left and right lights were green but the middle light was off.
Shortly after , the lights went out. a few minutes later the lights started changing from yellow to green and finally all three were green.
Well, when it DID finally connect, the Timezone was back to Pacific Time instead of Eastern time ... AGAIN.
Question - Is there somewhere that indicates "uptime" of the base, to comfirm a reboot , this time or in the future? If you are not sitting in front of teh lights, where can you check the last reboot time / status of the base?
Thanks to the Community. ............. Thanks for nuthin' , so far , to Arlo Support .
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For what it is worth, I have noticed the batteries draining more quickly also. This seems to have started, for me, around the same time taht I started having the base reboot issue, and more specifically, the ongoing issue with the base switching the Time Zone from Eastern (for me ) and resetting back to teh apparent default of PAcific Time ( U.S.) .
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Doesn't make sense that they can't push out an update that would be a rollback to a stable firmware. Almost all equipment with flashable ROM can be reverted. We have had to submit videos to the police for neighbor problems and dog problems (getting chased through my own yard by a neighborhood pit bull). Like a previous poster said-very difficult to use for proof to police when the time stamps aren't right. Getting time changes multiple times a day, sometimes it's not recording when I know there was motion. Not much security in this "security" camera.
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They rolled back a couple weeks ago. Technically, it wasn’t a rollback though since they changed the version number to be higher even though they used old code. Then again, who knows if that was even the truth.
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Someone should contact the news media and warn Arlo customers of the danger.
Can you imagine getting robbed and your camera isn't working?
This company fully knows the problem and refuses to fix it asap! Irresponsible.
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Base station just went offline again and I did a manual reboot. What are you constantly doing? This is NOT a bug IMHO, what they do is frequently throwing off a few 100,000 subscribers to take the load off the servers, AREN'T YOU, HUH?
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The timestamp on our CVR recordings is showing as one hour ahead, despite the correct time zone being selected on the base station. I have reset the base station and it still has not been resolved. We are in Los Angeles and have Pacific Time selected.
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