Arlo Pro 2 wont go live under A/c power

[Roy1949]

My Arlo Pro 2 wont go live when powered up with A/C power

[TomMac]

Are you using the supplied adapter?

Does it work on battery only?

[Roy1949]

Yes supplied adapter and cable, wiil work on Battery fine.  sometimes will connect after 10-12 times

[Roy1949]

Mite add it comes up with message "The streaming service is reporing that the device is not streaming"

[Roy1949]

Thank you for responding to my problem!!!

[JessicaP]

Hey @Roy1949,

Could you share the screenshot that shows the error message? Is this happening on the app and the web version? And what phone are you using and what system are you running on your phone?

[Roy1949]

Hello,

Both me and my wife have iPhone 10  and the iPad pro.

When i try to go live it just keeps trying to connect and keeps showing "Connecting". It may go live after 8-10 attempts, on battery it goes live first or second try. Yes i did a total reboot, removed and reinstalled the cameras nothing helps. I ran a shielded 120 volt power line thinking it may have some interferance  NOPE!

Any imput will be helpfull !

[JessicaP]

Are you on the latest Arlo app version? And for your iPhone X and iPad Pro, are you on the latest iOS version? If not, we would recommend to update it to see if that resolves the issue.