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I'm able to login on website but not through Android app. When I get into Desktop website, it shows "Database service is currently down". Been doing this since about 8A CST. I'm still in the return period. How frequently does this happen and for how long? Every 2-3 months, weeks, etc? It's not too late for me to return this and wait until your service becomes avail. I'd hate to pay for a subscription that's broken...
After I'm able to login, none of my devices or library items are displayed!
Solved! Go to Solution.
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This issue has been corrected. For updates and more info on what happened, please visit this thread in the Arlo Community.
Please click KUDOS or REPLY If you found this helpful.
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When I try to login it says arlo might be open in another browser. pls help. no other browser is open, i reset base and modem, also my pc.
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Same problem here on PC. Phone app doesn't work either.
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database issues, will be fixed soon
Morse is faster than texting!
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We are sorry, the database service is currently down. Please try again.
I'm in Texas and tried calling customer servivce and nobody is anserwing.
Frustrated!!!
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Same here, databse services down, unable to contact support. Have had Arlo Pro 2 for literally one day what a waste.
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I agree.
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Yup, I'm getting the same message of "We are sorry, the database service is currently down. Please try again". Its quite annoying because I also can't disable my system but somehow getting hundreds of notifications that there is motion.
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poor service from such an expensive highend system.. I tried to call them but was on hold for 45 minutes. No service outage communications? Was this planned maintenance? Do they have redundency?
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I finally got through on the phone and was told to check back in "5 - 6 hours" and that they are doing some upgrade. Stressed this is unacceptable for a security system that we paid for and that management and engineering should be notified to my dissatisfaction. This is absolutely ridiculous.
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ARLO HAS AN OUTAGE IN MILAN, TN!
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Please click KUDOS or REPLY If you found this helpful.
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Nothing but dissatisfaction for this company! So many problems with a system that is less than 2 years old. Have sent back 3 out of 5 cameras for various reasons and made the mistake of purchasing the Arlo Pro, sound and audio. Now cannot turn off the system and getting unnecessary notifications. HATE this company!!!!
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1. You buy a $80k Tesla. However you can’t start the car because it cannot connect to the Internet... ***facepalm***
2. You buy a smart fridge. However your fridge stops working because it can’t connect to the Internet. ***facepalm***
Am I right???
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so is it an opprtunity if the burglars . . .
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We are aware of an issue where our Arlo customers are temporarily unable to login into their account. The Arlo team is actively working to restore this feature as soon as possible. We apologize for any inconvenience this may cause. Please stay tuned.
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