Arlo Pro 2 only showing one video per login

[NotNowYou]

For starters, this screen will not let me put in my real model number, so I had to pick one of the suggested ones, but my real model number is VCS4500C  

1) My Arlo is only showing me one video per login.  I can see all the still frames, but if I want to see more than one video, I have to recycle and log in again.  very time consuming.  I am useing an older Mac Pro laptop, not sure if that has anything to do with it.

2) Also, some of my cameras are refusing to show any video even with logging in again, batteries are low on those cameras, wondering if that's why.

3) And the police were just here to see something I'd seen on my camera and I couldn't even show them video from one of my 5 cameras.  And one of the cameras didn't even show the police leaving even though they walked right by it.  

Model: Vcs4500 | Arlo Pro 2 Wire-Free Camera

[NotNowYou]

For starters, this screen will not let me put in my real model number, so I had to pick one of the suggested ones, but my real model number is VCS4500C  

1) My Arlo is only showing me one video per login.  I can see all the still frames, but if I want to see more than one video, I have to recycle and log in again.  very time consuming.  I am useing an older Mac Pro laptop, not sure if that has anything to do with it.

2) Also, some of my cameras are refusing to show any video even with logging in again, batteries are low on those cameras, wondering if that's why.

3) And the police were just here to see something I'd seen on my camera and I couldn't even show them video from one of my 5 cameras.  And one of the cameras didn't even show the police leaving even though they walked right by it.  

[jguerdat]

You could use someone else's computer to see if that works - just be sure to log out afterwards. ALso, have someone load the app onto their smartphone.  You can log in (don't give them your info), check, and log out, uninstalling the appp when you're done.