Arlo Pro 2 cameras not recording

[rrock]

I have three separate cameras around my house. I’ve bought them many years ago and I’ve had no trouble. All three have fully charged batteries and are plugged in with chargers constantly. About a week ago all three cameras suddenly stopped recording. I have checked through troubleshooting and other solutions, but nothing is working (direct wired in for internet, took out battery, restarted system, deleted then re-added camera, etc). My system is armed, I have performed motion detection tests and all are working, and I can manually record to my library. Does anyone have a solution for this?

[jguerdat]

What is your active mode? Have you checked it for rules for the cameras that include recording? A screenshot of that mode may be useful. Normally, unless you've edited it, the Armed mode should automatically have rules for recording for all cameras. Have you tried using that?

[rrock]

I am using the app default “Armed” setting where motion detection is on for all cameras and records for as long as the activity is on. I have even tried making my own but it did not work so I went back to the default

[jguerdat]

There have been other, similar complaints so I'll tag the mods to see if they can get you going. @JamesC , @ShayneS , @BrookeN 

[JamesC]

rrock,

Try removing and factory resetting the base station, After the reset is complete, re-sync the cameras and then test again to see if you still experience the same behavior.

For more information on how to factory reset, see here: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

JamesC

[David-CH]

I have exactly the same issue. Resetting, restarting, removing, reinstalling the base station does nothing. The base station and cameras are off Arlo app and Apple Home. 

[rrock]

Thanks for the heads up. Most of the suggestions from tech support have been to remove the base station then re-add it back along with the cameras. I’m not sure how but 2 of the 3 cameras started recording again without me doing anything so it could have been just a glitch in my account? 

Still not happy about paying for 1 month of the Arlo secure just to speak with chat support. I read on multiple forums that my legacy cameras (Pro 2) still have free 7 day rolling recordings 

[Watchdog19 · Accepted solution]

I have 4 Arlo Pro 2 cameras and all but one stopped recording in my library last month, too! I can view live but there are no recordings. I've had no issues up until now.  All cameras are constantly charged, 2 are kept indoors and 2 are kept outdoors and are never moved. Here's what worked for me.

1. Make sure the app is updated. Remove all camera devices from the app. You will reinstall them later. 

2. Remove the batteries from each camera for a few seconds and then replace. 

3. Reset the base station. Use a paperclip to hold the reset button located in the back of the base for about 10 seconds. Wait about 10 minutes for the unit to reset. 

4. Remove all wires (power cable and LAN cable, if any)  from the base station and wait 1 minute. Then plug them back into your base station. Wait for about 5-10 minutes. Reconnect your base station to your Arlo app.

5. Now, add your cameras back onto the app. 

Very time consuming but this worked for me!

[DaveFitz]

Wathdog19...your solution worked for me!!

The only thing I didn't need to do was remove the batteries. I have 5 cameras and removed the battery for the first 2, then tried skipping that step for the last 3 and it still worked.

Thank you so much for posting that and saving my sanity!!

[johnmeekins]

This worked for me too!  I didn't have to remove the batteries.

[seebee]

thank you watchdog19 - the fix you described also worked for me.

[MV_sailor]

I echo the previous 2 or 3 responses.  I basically added the cameras one by one by doing the SYNC process and it seems things are working again.  Thanks for sharing.  Kinda wonder...so many people had their PRO2 systems just collapse out of the blue.  Is Arlo even aware of this?  What kind of software rollout is this?  Let people drop like flies and let them figure it out for themselves on Community group support to get it running again????   

[WillyCape]

Worked for me as well!

[JC47]

This worked for me also for about a month. Now the cameras are back to not recording. I also have a wired doorbell camera that I had to disconnect from the electrical wiring to get it to work. I’ll try to “fix” this again but if it happens one more time, I’m going to either buy a new hub or bail on the whole Arlo system. 

[rrock]

I agree @JC47 . I haven’t had any more issues since I performed the original reset of everything but it took a few tries before it worked then started working suddenly again. I like the product but for the money it costs I would rather switch then deal with these issues. 

[rrock]

@MV_sailor - Buy an expensive product just to be a DIY solver since there is basically no support from the company!

[seebee]

Call me paranoid, but I wonder if Arlo disabled the older cameras in order to get users to buy monthly subscriptions or buy newer cameras that come with monthly fees. I was thrilled to find this no-cost fix and get my cameras working again. They are still going strong after 5 years with no monthly fees, so overall I’m very happy with my Arlo cameras.

[jguerdat]

Nah, it's just your paranoia...  😄 As per the EOL documentation, there's no disabling of EOL devices, just no support, firmware updates, etc. Use 'em till they die.