Arlo Pro 2 camera not syncing

[RenatoCarioca]

One of my Arlo Pro 2 cameras stopped working and I could not sync it with the normal procedure. I deleted the camera from my base but cannot manage to add it again. When following the sequence to add another device, the camera will blink blue but the base seems unable to detect it and add it. The othe camera works fine. I have tried taking out the battery from the camera even for two days, restarting the base, etc., etc. but it doesn't work

[jguerdat]

Since it may be a hardware issues, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx